Best
Top 10 Payment Platforms

Best Online Payment Platforms - July 2021

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Competitive Rates

Competitive Rates

Reliability

Reliability

Efficiency

Efficiency

Variance

Variance

Customer Support

Customer Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Leaders
Credit Card Processing Specialists Credit Card Processing Specialists
Talk to a Representative: 616-275-5306
Key Facts For Credit Card Processing Sp...
  • Major Clients:
    Main Street Technologies, Advance Auto Par...
  • Year Founded:
    2010
  • Fulltime Employees:
    30
  • Active Clients:
    1,000+
  • Revenue:
    $250,000 - $1 million
  • Client Retention Rate:
    98
  • Pricing:
    M
  • Website:
    www.creditcardprocessingspecialists.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

BankCard USA BankCard USA
Talk to a Representative: 1 800-589-8200
Key Facts For BankCard USA
  • Major Clients:
    Coastal Dermatology, Supertone Hearing, Lu...
  • Year Founded:
    1998
  • Fulltime Employees:
    44
  • Active Clients:
    20,000+
  • Revenue:
    [<9999529000]0.0K
  • Client Retention Rate:
    96
  • Pricing:
    L
  • Website:
    www.bankcardusa.com
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Negative Review 0 Reviews
Anonymous

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

PAYARC PAYARC
Talk to a Representative: (877) 203-6624
Key Facts For PAYARC
  • Major Clients:
    Confidential
  • Year Founded:
    2016
  • Fulltime Employees:
    43
  • Active Clients:
    10,000
  • Revenue:
    30m-50m
  • Client Retention Rate:
    99
  • Pricing:
    L
  • Website:
    www.payarc.com
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Reviews (12)
Positive Review 12 Reviews
Best in Class Support + Transparent Competitive Pricing = Very Happy Merchants
When we started PayArc we saw a huge opportun...
Jared Ronski
Positive Review
Excellent processing solution.
The overall experience has been great. Have a...
David Broudie
Positive Review
Great team and top-tier technology!
Overall, great company values, excellent serv...
Nicol Krasni

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

First Data Corporation First Data Corporation
Talk to a Representative: 212-515-3171
Key Facts For First Data Corporation
  • Major Clients:
    Estarstation.com, valuelink.biz
  • Year Founded:
    1989
  • Fulltime Employees:
    150+
  • Active Clients:
    10,000+
  • Revenue:
    $5 million - $10 million
  • Client Retention Rate:
    90
  • Pricing:
    M
  • Website:
    www.firstdata.com
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Negative Review 1 Reviews
Anonymous

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

Elavon Elavon
Talk to a Representative: 1 800-725-1243
Key Facts For Elavon
  • Major Clients:
    MICROS, Payment Integrated Loyalty Program...
  • Year Founded:
    1991
  • Fulltime Employees:
    4400
  • Active Clients:
    1000+
  • Revenue:
    [<99995550000]0.0K
  • Client Retention Rate:
    99
  • Pricing:
    M
  • Website:
    www.elavon.com
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Reviews (47)
Positive 57.4% 27 Reviews
Elavon offers merchant processing solutions f...
Brenda Patterson
Positive
Elavon has been a seamless credit card provid...
Craig Hiles
Negative 42.6% 20 Reviews
They won't cover their customers when THEIR s...
Sidney Belcher

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

Cardtronics Cardtronics
Talk to a Representative: 8323084000
Key Facts For Cardtronics
  • Major Clients:
    Costco Wholesale, CVS/Pharmacy, walgreeens...
  • Year Founded:
    1993
  • Fulltime Employees:
    1300
  • Active Clients:
    10,000+
  • Revenue:
    $1 Billion
  • Client Retention Rate:
    93
  • Pricing:
    M
  • Website:
    www.cardtronics.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

Heartland Payment Systems, Inc. Heartland Payment Systems, Inc.
Talk to a Representative: 1 888-798-3131
Key Facts For Heartland Payment Systems...
  • Major Clients:
    Main Street Bistro, Carolina Conceptions,...
  • Year Founded:
    1997
  • Fulltime Employees:
    190
  • Active Clients:
    10.000+
  • Revenue:
    [<999958000000]0.0K
  • Client Retention Rate:
    94
  • Pricing:
    L
  • Website:
    www.heartlandpaymentsystems.com
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Negative 62.5% 5 Reviews
Sent my check to an address I’ve NEVER used t...
Brittany Belcher
Neutral 12.5% 1 Reviews
All I gotta say is it has good drives and inc...
Katrina Matthias

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

CyberSource Corp. CyberSource Corp.
Talk to a Representative: 650-432-8327
Key Facts For CyberSource Corp.
  • Major Clients:
    Available upon request.
  • Year Founded:
    1997
  • Fulltime Employees:
    126
  • Active Clients:
    300+
  • Revenue:
    $3 million - $5 million
  • Client Retention Rate:
    93
  • Pricing:
    L
  • Website:
    www.cybersource.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

Fidelity National Information Services Fidelity National Information Services
Talk to a Representative: (877) 776-3706
Key Facts For Fidelity National Informa...
  • Major Clients:
    Bankway Operational, Cadence Bank, Bank of...
  • Year Founded:
    1968
  • Fulltime Employees:
    44000
  • Active Clients:
    20,000+
  • Revenue:
    12.6B
  • Client Retention Rate:
    87
  • Pricing:
    M
  • Website:
    www.fisglobal.com
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Positive0% Write Review

 

Negative0% Write Review

 

Neutral0% Write Review

 

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

10
1984
$14 Billion
29,196
13,000+
95
L
Available upon request., Premier Community Bank, Westbury Bank, The Farmers State Bank, Pnc, Fifth Third Bank, Bank Of The West, Aite, Alerus, Alliance Data
93
94
95
96
94
94.4%
NC
Fiserv, Inc. Fiserv, Inc.
Talk to a Representative: 1 262-879-5000
Key Facts For Fiserv, Inc.
  • Major Clients:
    Available upon request., Premier Community...
  • Year Founded:
    1984
  • Fulltime Employees:
    29,196
  • Active Clients:
    13,000+
  • Revenue:
    $14 Billion
  • Client Retention Rate:
    95
  • Pricing:
    L
  • Website:
    www.fiserv.com
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Reviews (12)
Positive 58.3% 7 Reviews
Great company! Great people!
Ben Isai
Positive
Great place to work!
Jon Rempe
Negative 41.7% 5 Reviews
Horrible customer service, wait times are alm...
James Ogden

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

Evaluation Criteria: Best Online Payment Platforms
Competitive Rates
Competitive Rates
Payment platforms offer merchants an unmatched level of flexibility for their products and services. It is important for these solutions to be competitively priced in all aspects of fees and costs in order to ensure merchants will be able to make a profit from selling their products and services. During our analysis, we compare the different costs of accepting payments through a platform between different providers.
Reliability
Reliability
The overall reliability of a payment platform is also another crucial aspect of our analysis. We ensure the payment platforms we recommend to merchants have a history of uptime and reliable service to help merchants find platforms which do not normally encounter issues or are able to take proactive corrective actions on any features which may cause problems or reliability issues which may negatively impact the platform.
Efficiency
Efficiency
It is also important for the platform to have efficient processes and methods of creating logs and records of transactions. Merchants are looking for software which requires as little human intervention as possible and will search for features which make their use of the platform more efficient. This many include having access to logs, an API, and other extensive features that impact the functionality of the platform.
Variance
Variance
Another concern of ours is the variety or variance of the available features and services within the platform. Merchants are often looking for solutions which match their particular need set and will often require a payment platform which can adapt to their own needs. Having a variety of payment processing features and methods will ensure the merchant will be able to adapt their business alongside their payment platform.
Customer Support
Customer Support
Payment platforms should have a strong investment in customer support and technical support to ensure the merchants using their platform will be able to have any issues they encounter resolved and to have their concerns addressed. Customer support is an important factor for payment platforms due to their self-service and self-setup aspects in addition to the types of features found in common payment platforms.
 
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