Client Reviews on Flagship Merchant Services

    • 2.0
  • 1 Reviews

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Feedback:

Poor customer service. Takes 45 minutes on hold waiting for customer service. and then the representative is very generic and not very helpful and acts as though I am at fault. (It was like "shame on me" for not reading my statement) Your representative only had to meet me half way on my oversight and I would have been appeased. (I still think you should have sent a separate notice advising of the new credit card chip technology changes.) My time is just as valuable as yours and I don't call very often. You need more representatives who can deal with people who are calling in with issues. I don't have time to research a new card processing company but I no longer have time to deal with you, so I will take the time out to make the change. I am sorry I lost my patience with the representative and did use a bad word. You won't have to deal with me anymore.

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