Client Review on Flagship Merchant Services


Poor customer service. Takes 45 minutes on hold waiting for customer service. and then the representative is very generic and not very helpful and acts as though I am at fault. (It was like "shame on me" for not reading my statement) Your representative only had to meet me half way on my oversight and I would have been appeased. (I still think you should have sent a separate notice advising of the new credit card chip technology changes.) My time is just as valuable as yours and I don't call very often. You need more representatives who can deal with people who are calling in with issues. I don't have time to research a new card processing company but I no longer have time to deal with you, so I will take the time out to make the change. I am sorry I lost my patience with the representative and did use a bad word. You won't have to deal with me anymore.

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