Client Reviews on Elavon, Inc
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They won't cover their customers when THEIR system allows a fraudulent transaction to go through. Don't offer online payment solutions if you aren't going to do a better job preventing fraud. Terrible company and customer service, I'm out $5150 because of this company.
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Everyone I spoke with at this company was rude and unprofessional
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Terrible company for customer service. The phone numbers on web site are not working numbers. Customer service doesn't answer the phone. They have access to my bank account but they won't answer the phone. I've left messages for CS to call me or email me back. No reply.
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If I could give this company a "0" star rating, that would still be too much credit (pun intended).Their customer support staff is rude, and technologically-illiterate, unable to open simple Google Drive linked attachments.Here's to hoping the next recession puts them under.
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worry free service
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Our business has successfully run credit transactions for many years using Elavon. Only a few times did we have a problem and both were terminal issues. Each time they immediately came to our rescue by helping us to correct the issue with a new terminal. I also purchased my equipment through them and once it failed after a year or so. We received a replacement within days to keep us up and running. Thank you Elavon! I am only now closing my account because we are able to retire and enjoy our time in the countryside. Gone fishing!
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Reasonable monthly and transaction fees. Best fit for my business.
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Processing with Elavon has been nearly flawless. Issues are resolved promptly. Fees are competitive.
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Elavon is must for every business that deals with credit card processing. I have checked around the fees being charged by other companies and by far, Elavon is the cheapest . Their customer service and solving problems is nothing short of amazing. I love Elavon and would never change to any other company. Their first priority is "Customer Satisfaction."
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Elavon has been a seamless credit card provider for my business that is easy and quick to use.
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