Alden Credit Union
Client Reviews on Alden Credit Union
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I have NEVER had a problem with any one of the wonderful people that work there. GREAT SERVICE~
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😢😢😢😢😢😢 a one-star is even too much if I could I would put a 0 I was just put on hold for 16 minutes the person came back to me was so rude I'm a customer looking for general information and the way I was talk to is so disgusting... so rude... no patience ...if I could rate a zero I will put a zero I'm being generous by giving them a one-star don't ever ever bank with them 😭😭😭😭😭😢😢😢 customer service they're rude I thought we were doing business.. we were human try to have a little respect for your customers please
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Do not bank here and especially do not sign up for online banking. You would figure that with the ease of doing things online that there should be no hassles, right ? Wrong. The way their online system works is if someone so much as incorrectly types in your account info once, you will be locked out of your account. Especially after business hours and on Sundays, there’s no 24 your agent to talk with to help get your account unlocked, meaning if someone else actually had access to your account you would be screwed because there’s NOBODY you can speak with after hours. It’s absolutely ridiculous, one of the only banking systems I know that made it this difficult so solve an issue as simple as a password reset or just to be able to speak to someone. Pretty much if you have any sort of dilemmas after their business hours you will be talking to automated machines and not have any sort of help. Someone could drain your account in 20 minutes but It wouldn’t be Alden’s problem since it’s after business hours. What a joke, I’m extremely dissatisfied with this company. Only appeals to the elderly/those who have absolutely no technological understanding with the current day and age.
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Hours are terrible
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I went to pay off a vehicle loan in person at the branch location in Chicopee after being told my title was at their location and I could pick it up that day. I drove over an hour to learn that they needed to order it. I waited three weeks and then called today to see the status of the title and was told it was ordered yesterday. At this point I am now going on a month that I cannot sell my vehicle after moving from the state. Very upsetting. Sad!
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Can not stand the place!
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These people are a joke stay far far far far away their customers are always getting their bank cards hacked they have zero security and when your bank card gets cancelled it's not their problem apparently, they tried to charge me $100 to mail me my bank card when their bank card system was compromised. They are never friendly and always act like it's your problem. Be weary very weary of these people they will smile in your face and not help you behind your back. I don't even understand how these people are still in business. They are an embarrassment to banking. I've had my bank card hacked over five times in my 2 year span banking with his people. And they always try to act like it's not their fault if you keep getting hacked don't you think they would be get better security. Very prissy and arrogant stay far far far away from aldenville.
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I been with Alden for 7 years my 3rd loan yes I'm on ssi I love making business with them I'm paying right now as I write on a 5000 loan my credit is 729 I left hurt so depressed when they turned me down I told them do you know i have a loan at the moment for 5000 with only my ssi she laughed and said we change our policy two years ago thanks Alden when im done with this loan i Will close my account never will I recommend you guys again
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Is there an option to give -5 stars?!?! Had to give 1 star to be able to post this!!! Seriously this credit union is the biggest joke in town!! How dare they claim "At Alden Credit Union we want to make things easier for you." Doing business is worse than having a tooth pulled without novocaine!! Found a great used car for my daughter and had to deal with this place because that's who the dealer worked with which I had thought dealing with a cr union would be great since I wanted to get the loan in my daughter's name to build her credit with her fiancé (with Great credit) to co-sign. They told us they couldn't do that because she had no credit...DUH, that's what you use a co-signer for??!! Did the loan in his name and it has been a major PIA right from the start!! They have yet to credit any of their loan payments correctly even when they send it in 1 week prior to due date. Then they have the audacity to charge them a late fee for their screw-up. When you question them, if you can actually get thru to anyone, they are incredibly less than helpful...you'd think you were taking [my] money out of their pocket!! We have contacted them numerous times to alert them that we go months without even receiving a billing notice...still haven't received one for the last TWO months...and the ones we did get had a different amounts due based on these erroneous charges noted with no real explanation. It baffles me that they have online banking but you can't make an online loan payment?!?!? Hello, 21st century here :O) I could go on and on but suffice it to say this is the poorest staffed and run business I have encountered in my entire life and I have done lots of business with other smaller, and bigger establishment over the years!! I would recommend that if anyone mention doing business with the place that you RUN, RUN as fast as you can to any other bank or credit union! Maybe they should read [and ACT on] the numerous reviews out their about them...WTH!
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Having worked with just about every bank in western Massachusetts at one point or another, I have to say Alden is second to none. Throughout the years I have worked with the bank staff on everything from car loans to business loans, construction loans, home equity loans, mortgages etc. Their common sense lending practices have made life so much easier for me personally and in assisting in the growth of my business. Whether it’s working with Mark to get a car loan done quickly or Ana to meet both my business and real estate needs, Alden is truly second to none in the area. Even my office manager raves about the tellers at Alden saying they are the friendliest she’s ever experienced. In my 10 years or so with the bank they have absolutely met and exceeded my expectations. If ever there was an issue or a hiccup, Adam has personally stepped up and did everything in his power to help out not only myself but many of my referrals and clients. Over 10 years and hundreds of transactions with the bank, it’s rare not to have anything negative to say about a bank and their staff. Nothing is ever perfect but I can honestly say that Alden has gone above and beyond to fix and help as much as they can to meet all of my banking needs. I appreciate Adam and the staff that he and the bank have assembled. Keep up the good work and I look forward to working with this bank for years to come.
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