Client Review on Alden Credit Union

Feedback:

Do not bank here and especially do not sign up for online banking. You would figure that with the ease of doing things online that there should be no hassles, right ? Wrong. The way their online system works is if someone so much as incorrectly types in your account info once, you will be locked out of your account. Especially after business hours and on Sundays, there’s no 24 your agent to talk with to help get your account unlocked, meaning if someone else actually had access to your account you would be screwed because there’s NOBODY you can speak with after hours. It’s absolutely ridiculous, one of the only banking systems I know that made it this difficult so solve an issue as simple as a password reset or just to be able to speak to someone. Pretty much if you have any sort of dilemmas after their business hours you will be talking to automated machines and not have any sort of help. Someone could drain your account in 20 minutes but It wouldn’t be Alden’s problem since it’s after business hours. What a joke, I’m extremely dissatisfied with this company. Only appeals to the elderly/those who have absolutely no technological understanding with the current day and age.