Alden Credit Union
Client Review on Alden Credit Union
Feedback:
Have had a loan since last September 18' its June 2019 now. Problems with account, over a $2 late fee. My credit score dropped -100 points. I called in and was professional and said very plainly I need to resolve this however you can. I told them I thought it was a clerical error however I was willing to take responsibility if we could have a show of faith and 'goodwill adjustment' made to my account to remove the late payment. They sent me a letter in the mail saying simply it was my fault and there was nothing that they could do to help me. I told them I would make an extra payment, or I could set up auto pay, anything to fix the problem. They were absolutely 100% against helping me in any way. Still trying to resolve months later, no help from Alden. They couldn't care less.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
