Client Review on Alden Credit Union

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Is there an option to give -5 stars?!?! Had to give 1 star to be able to post this!!! Seriously this credit union is the biggest joke in town!! How dare they claim "At Alden Credit Union we want to make things easier for you." Doing business is worse than having a tooth pulled without novocaine!! Found a great used car for my daughter and had to deal with this place because that's who the dealer worked with which I had thought dealing with a cr union would be great since I wanted to get the loan in my daughter's name to build her credit with her fiancé (with Great credit) to co-sign. They told us they couldn't do that because she had no credit...DUH, that's what you use a co-signer for??!! Did the loan in his name and it has been a major PIA right from the start!! They have yet to credit any of their loan payments correctly even when they send it in 1 week prior to due date. Then they have the audacity to charge them a late fee for their screw-up. When you question them, if you can actually get thru to anyone, they are incredibly less than helpful...you'd think you were taking [my] money out of their pocket!! We have contacted them numerous times to alert them that we go months without even receiving a billing notice...still haven't received one for the last TWO months...and the ones we did get had a different amounts due based on these erroneous charges noted with no real explanation. It baffles me that they have online banking but you can't make an online loan payment?!?!? Hello, 21st century here :O) I could go on and on but suffice it to say this is the poorest staffed and run business I have encountered in my entire life and I have done lots of business with other smaller, and bigger establishment over the years!! I would recommend that if anyone mention doing business with the place that you RUN, RUN as fast as you can to any other bank or credit union! Maybe they should read [and ACT on] the numerous reviews out their about them...WTH!