USALLIANCE Financial
Client Reviews on USALLIANCE Financial
Feedback:
I had my account with usalliance for 16 years I'm fed up of them now! First about 3 to 4 months ago I was left stranded going with my brother to go look at a car on chopsey hill rd in Bridgeport CT. I tried to get a uber to go back home with money in my account I was being declined to do so, I couldn't call the bank because they don't have 24 hours 7 days a week 365 days a year customer service so I had to call my mom and use her credit card with a another bank. I then had to wait for Monday to use my card again because I went with my brother on a Saturday to see it. When Monday came I was switched from person to person till they transfer me to card relations to unlock my card. I couldn't use my card for that whole weekend. Another incident was earlier last week till this week. I just opened my account with capitol one its really good. Usalliance is till charging me unknown fees from capitol one to my usalliance when I had the external account closed from last week. They aren't even given me the money to my other account so I have no idea what's going but I will be totally closing it out after one more deposit gets in there. Not enough bank locations nor atms and their fees vary from $1.75-3.00. Capitol one atm fees are free. And I have access points where I can go into the bank if I want too. I called customer service after they kept rejecting checks from my brother, basically it was my brother check he endorsed it right, so the lady at usalliance told me that oh you can go to a branch in Norwalk CT mind you I don't drive yet and my brother wasn't home to take me. So I am telling her this and she's like there's nothing we can do. I said I'm going to tell you open up more branches and maybe you wouldn't have all these problems and I hung up on her. I am not taking the public bus or train to go to Norwalk when I live in Bridgeport CT. Do us all a favor a CLOSE USALLIANCE THANKS!
Feedback:
ATM never works i come at 8 pm sometimes 7 to deposit money via atm always down and not to mention theres only 2 in the area.
Feedback:
Angie was such a big help with my family situation I always go to this location !
Feedback:
I love the Port Chester branch. Davon, Kathy, Sophia and Rob are the best!
Feedback:
The PortChester branch staff is incredible. Always friendly and quick. Angie and her team are best and Hala offers great mortgage programs. Thank you USALLIANCE.
Feedback:
They're not a Credit Union anymore, they're as good as a bank. And those of us who appreciate credit unions know that they typically strive to be a better than that. No customer service since the switch to "Financial". They used to check in on members every 2-3 minutes while on hold. Now, they can really care less how long they leave you on hold. Literally was left on hold for 20 minutes with no break. They don't call you back when you get disconnected, because it will affect their precious call time. Maybe instead of training your employees to be robots with quotas and strict call time reviews they'd have more compassion for your "members" and people would actually be Happy with the service. There's no consistency in the training. USALLIANCE is robbing their members with unnecessary fees, due to EMPLOYEE ERROR. And then the member has to suffer. But who cares when they're making enough money to send all their employees on cruises and throwing parties and things? I'm not saying don't reward your employees. But don't screw over the very people who support your business, to then reward mediocre behavior. If I could give negative stars, I would.
Feedback:
I don’t go to Port Chester often but when I do I am typically greeted by the friendly staff in lobby and helped right away. Always a pleasant experience. Great to do business with for My CU out of town!
Feedback:
I’m am happy all of my money was not fully invested in this bank. I never thought I would actually hate a bank. Since the beginning of the year, I have been misinformed and the harassment of what I am doing with my money was ridiculous. I wanted to just save money for a new house there, there was no minimum balance or amount of transactions that I had to abide by every month. I was called numerous of times in two weeks about what I am doing with my money. If they were calling to ask me if I want some ways to make my money grow or advertise something, anything I would understand. When I ask to speak to someone about calling me back for me to purchasing a home TWICE, the first time they never called and sent me a general cheesy email; the second time they just never reached out. They surely have let me know in many ways they don’t care for me to bank there. There is nothing they can do to help. I closed my account today and good riddance to them. I’m so fumigated, my child better never ever bank there. EVER!
Feedback:
USAlliance focus is on abusing there policy and procedures in such a way that they always take your funds out or unavailable early and deposit them or make funds available late. They make their money off the float. Antiquated ATM machines always make every customer insert. remove and re-insert every card twice for every transaction. Cant deposit cash at ATMs. Cant cash checks at branches. Can only deposit a check and then withdraw cash, two transactions., and everything at a branch makes customer fill out forms overly complicated just so USA can keep tabs on its tellers. the forms dont help the customer in any way. The website is antiquated and uses insanely ancient password policies that HURT customer security, not help it. website is not in sync with app. Each has its own userid/password process separate and independent with forced password explorations every 90 days that make you forget or write down the passwords - duh USA, how about enabling the fingerprint, or other industry standard security features available in most Android and Apple phones, get rid of this useless and risky antiquated password junk. Then they add new and different signature policies every few months requiring you to add multiple new crazy and unnecessary things to sign your checks to deposit through the app. wasting customers time and money to protect the bank from fraud because they cant handle mobile deposits the way the big banks do. So the same signature that works in the branch cant work through the app. and they dont give you the rejections through the app, they do the rejections on another platform,m and leave customer guessing why funds in the app disappeared. Terrible service.
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