USALLIANCE Financial
Client Review on USALLIANCE Financial
Feedback:
USAlliance focus is on abusing there policy and procedures in such a way that they always take your funds out or unavailable early and deposit them or make funds available late. They make their money off the float. Antiquated ATM machines always make every customer insert. remove and re-insert every card twice for every transaction. Cant deposit cash at ATMs. Cant cash checks at branches. Can only deposit a check and then withdraw cash, two transactions., and everything at a branch makes customer fill out forms overly complicated just so USA can keep tabs on its tellers. the forms dont help the customer in any way. The website is antiquated and uses insanely ancient password policies that HURT customer security, not help it. website is not in sync with app. Each has its own userid/password process separate and independent with forced password explorations every 90 days that make you forget or write down the passwords - duh USA, how about enabling the fingerprint, or other industry standard security features available in most Android and Apple phones, get rid of this useless and risky antiquated password junk. Then they add new and different signature policies every few months requiring you to add multiple new crazy and unnecessary things to sign your checks to deposit through the app. wasting customers time and money to protect the bank from fraud because they cant handle mobile deposits the way the big banks do. So the same signature that works in the branch cant work through the app. and they dont give you the rejections through the app, they do the rejections on another platform,m and leave customer guessing why funds in the app disappeared. Terrible service.
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