San Francisco Fire Credit Union
Client Reviews on San Francisco Fire Credit Union
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always a positive experience there. The credit union is improving the quality of my life, helping me save money, and always having relevant information. I am glad I am done with the big banks .
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I live in CT whereas they are on the west coast and this institution is my most preferred bank. Lovely checking account features , close to 7% apr credit cards and free overdraft from credit cards with no transaction fee or higher cash advance fee.Love it!!!**Update June 2018****Things have been going downhill lately.Customer service has gone down , new website has ruined the customer experience. Not sure why they would tamper with anything which was working well. Long phone waiting times and less than optimal experience in dealing with mundane things.
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The Visa Rewards program is non-existent. I have been unable to access the rewards programs for years. Do not waste your time if you’re expecting any value to their visa charge cards.
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We've been banking here since 2001, but have steadily become aware of what other reviewers here have said: hidden fees, distracted/disinterested and sometimes haughty customer service, and lack of "community spirit." In recent years seem to have lost the local feel and have gone for corporate bottom line. Too bad, moving on, but I would advise future clients to look carefully before they bank here.
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I am happy here . There have been some changes probably due to online security. Friendly and rebates on ATM's, plus cookies and coffee.
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do NOT use wells, b.ameri,..NO CHECK FEES UNLESS YOU R NOT ABLE TO ADD OR SUBTRACT!..Able to go to california n presidio on SATURDAY... Short staffed due to tellers getting higher hourly wages...Nice system. i.e.Sf fed.credit union teller had such long nails with her elephant art celebration, she put my $5,000 deposit into someone's account. Wondered what happened to my deposit and why it didn't clear...well..should review that mediocre 14 day fiasco!
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Don't let one review steer you away from the best banking center ever. I love this credit union. They have done so much for me and who doesn't love being rebated for using any ATM. They offer up to 6 ATM rebates per month (used to be 12 but I don't need that many). Their fraud department has been phenomenal, making sure I don't get ripped off or making sure it's me making the actual purchase, especially if it's for more than $500. They helped me with courtesy pay and give you extra time to cash a check. I have direct deposit and get paid a day early or a few days earlier if payday is on a holiday. I am so happy with this credit union. Don't choose the SF Federal, choose SF Fire.
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Nice restitution
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Waited around for almost 20 min. to open an account while staff was laughing and chatting it up at their desks. I asked how much longer I'd have to wait and was told I had to submit my name to the receptionist. I said I'd done that already. I heard her giving them my name waiting yet they said told me they hadn't been informed anyone was waiting. I said I'd been waiting for help while they were busy chewing the fat. The wise guy rep says, "What fat are we chewing?" I said I was parked at a meter and would have to leave and then he said, "We have a garage so that's no excuse!" I'd had enough of him by then. "You want to fight with your customers?"I said and left. I am appalled at the lack of professionalism and rudeness by their employees. I'd never been treated so badly at my previous bank, Wells Fargo, where I'd just withdrawn money in order to deposit at SFCU. But now I'm not sure I should given the bad attitude of some of their employees.
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Best motorcycle loans in the area. Financed my Zero SR.
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