Tlc Community Credit Union
Client Reviews on Tlc Community Credit Union
Feedback:
Incredibly slow like snail. Just to make a payment takes almost one hour to talk to someone. No sense of urgency on their part. I just wanted to do this on my lunch time. Not good for business.
Feedback:
We were really excited to join LGE a few years ago, but I'm so disappointed with their service in the last couple of years. Sadly they rolled out an entire system overhaul...did away with tellers and switched to ATMs, rolled out a new online and mobile system, etc., and it is horrible. Stuff doesn't work - not intuitive and prone to error. I seriously have trouble trusting a bank whose digital presence doesn't work. Zero customer service - they added Apple Pay, but not Google Pay or Samsung Pay...when I inquired, most branch staff didn't even know that Apple Pay was an option, let alone know how to suggest adding other features. I'm shopping for a new banking community. Any recommendations?
Feedback:
I have been a member since 2008 and LGE service has steadily gone down. As others have mentioned, if they lock your card for fraud prevention and you are out of town good luck getting someone on the phone to help. I was without use of my card for 2 days because I couldn't reach anyone to lift the hold. Also, I have tried to deposit my a check through their online banking site and its doesn't work, so I tried the atm and again it didn't work, so my wife tried depositing the check and they said I had to be the one to do it. Don't worry about LGE, I will deposit at my new bank.
Feedback:
The worst I've ever had the pleasure of dealing with. Every single person that works here is extremely rude and incompetent. The credit union only looks out for itself and tries to screw over it's customers in every way shape and form! Do NOT bank here.
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Went in for a quick wiring over lunch and the associate named Taylor did me a quick and up to par service. Nice decor
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Sadly, they have become a big bank. Just get stranded for 2 days with out access to money because they are no longer a part of the shared branch network. Read the fine print on the checking/saving. Might as well be at a big bank. Very disappointed!
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Sadly disappointed in the lack of customer resolution. My account went into fraud alert after several stops on an over night trip to Charlotte. Be aware if your card is lock and fraud prevention says there is nothing they can do, there is no customer service from Saturday 1 until Monday at 9. Even though I have made several small trips over the last 3 months and not had an issue, they made me feel as if it were some how my fault because I did not let them know that I was leaving town over night. After fraud prevention told me my card was good to use it was declined at a restaurant after 20 minutes on hold, we were forced to speak to the manager so we could settle up the next day. There is more to this story.. Does this sound like a small inconvenience? It only seems fair that as a customer if we make a small mistake we are charged $35 each time, if the bank makes a mistake, we get a "sorry"?
Feedback:
Waiting for a business loan to be approved for over 1 month. Don't ask for the loan number to deal with them directly and someone will get back to you later that day or the next. NOT!! Been with lge for 19 years. Might be time I take my personal and business accts elsewhere...
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Great bank!
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They told my husband that they do not cash checks because there is no teller!! What kind of bank is this?? How are you a bank that does not cash their own checks?
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