Client Review on Tlc Community Credit Union

Feedback:

Absolute worst experience with a bank that I have EVER had. DO NOT GET A LOAN FROM THIS CREDIT UNION. If you are at a car dealership (like I was) and LGE is presented as an option, CHOOSE ANOTHER LENDER. I purchased my vehicle and immediately started paying my loan off. I paid my loan a month in advance AND added extra funds. When I went to trade my vehicle in, I checked my balance online and added money to the payoff amount just to be safe. When I called to get my full account number the penalty for me paying my loan early was almost $500.I asked LGE why such a large difference. It was because I was a month ahead in my payments. So I had to write the auto dealer a check. Also DO NOT GET GAP INSURANCE from LGE. I was told by the dealership that if I traded the vehicle in, I would get a pro-rated refund. I called LGE and I was informed that it is refundable only if you trade/cancel within 60 days of purchase. I would have liked to been told that up front. In both instances, not once did anyone offer to help, make an adjustment, or help in any way,. I just got: sorry that is our policy.