Client Review on Tlc Community Credit Union

Feedback:

Sadly disappointed in the lack of customer resolution. My account went into fraud alert after several stops on an over night trip to Charlotte. Be aware if your card is lock and fraud prevention says there is nothing they can do, there is no customer service from Saturday 1 until Monday at 9. Even though I have made several small trips over the last 3 months and not had an issue, they made me feel as if it were some how my fault because I did not let them know that I was leaving town over night. After fraud prevention told me my card was good to use it was declined at a restaurant after 20 minutes on hold, we were forced to speak to the manager so we could settle up the next day. There is more to this story.. Does this sound like a small inconvenience? It only seems fair that as a customer if we make a small mistake we are charged $35 each time, if the bank makes a mistake, we get a "sorry"?