Extra Credit Union
Client Reviews on Extra Credit Union
Feedback:
Really let down with the service here. I have accounts with 2 other major bank chains (great) and have had the poorest service with extra credit union. Went here for the low interest rates for a credit card consolidation loan the set up process was pretty painless but they neglected to tell me major things about the loan. To get a loan they make you open an account with the bank (understandable) but they don't tell you your only option for loan repayment is that the funds are automatically withdrawn from your account. YOU HAVE NO OTHER OPTIONS! (I also had to call afterwards to find out this information) Their app and online banking are seriously behind the times, you cannot transfer funds between extra accounts and other bank accounts. Since my work dosent offer direct deposit this means I have to physically go to this bank to deposit loans so my account dosent overdraft. Also while signing my loan they breased over how they offer to take over loan payments if I am off of work for more than 14 days due to a medical illness...how nice of them! Well when my first payment is due I can see this is not done out of the kindness of their heart it cost me $26.32 ... They failed to mention anything about that additional cost to me. I also put up my car to secure a lower interest rate on the loan. I gave them my original title and paid a retitiling fee to them and was told that they would go to the SOS and get out on as a lean holder. Then today I get a email from them (not a phone call) saying I need to provide them with a copy of the title with them on it? And on top of all this the lady who I set up the account with calls to offer me a credit card...after we had discussed in length how I had messed up with my credit card (hence my need for a consolation loan) REALLY? at this point I'd rather pay the higher interest rate of a credit card than to deal with this mess of a company.
Feedback:
I was looking for a credit union. Extra Credit Union was recommended and I have zero regets about joining. Friendly staff.
Feedback:
I have been a member of this credit union for many years and it started out as one of the best decisions I'd ever made. Fast forward 2018. The are just like the money grubbing Big Banks. And you can forget speaking directly to a person unless you wait with the automated assistant for at least 7 mins. Customer service is the worst. I spoke with a Keely who placed me on hold for 8min and never came back to the phone. I will never and I mean never do business with this company nor do I recommend it for anyone else. If I could give less than one star I would. It sad because they were really good at one time. :-(
Feedback:
This is the worst bank ever do not go to them the lied to me and repossessed my vehicle for no reason they can go to hell closing my account
Feedback:
This credit union is the worst! I have never been nickel-dimed like at this place. I have direct deposit. Funds in checking but payment made via ach from savings and this place charges nsf fees three times totaling $96 which was taken from the checking not savings. Why wouldn't this credit union move the funds simply from the checking into the savings account?!? No- instead I was charged $96 nsf for a $27 payment. If the credit union was able to take $96 from my checking why didn't it take the $27 from checking satisfying the ACH payment. This credit union has the feel of a bank and I've had it. I am turning off the payroll direct deposit I have going here, closing this account, and moving all my money to my other Credit Union or Chase account. Customer service is zero! Banking service is zero! This credit union is worst than a bank. At other credit unions the funds are moved from savings and checking interchangeably to ensure no nsf especially when either account has cash in it. It doesn't make sense to nsf your customer unless the bank is all about growing their business and not yours. When you have cash in your checking and/or savings and it is nsf for a transaction, CHASE gives you 24 hours to deposit/move funds before NSF fees are charged. If you are thinking about doing business with Extra Credit Union, think again. It has the feel of a bank. It charges monthly fees like a bank. It charges NSF fees without any flexibility like a bank. It's more concerned with growing its business than helping you grow yours. You might as well go to a bank instead of Extra Credit Union. My rating -1 stars. You can do better with your money than going here. I hope that helps you decide the best place to deposit and grow your money.
Feedback:
I HAVE BEEN TO PLENTY OF BANKS AND GOT TURNED DOWN.EXTRA CREDIT UNION GAVE ME A SECOND CHANCE TO GET MY CREDIT BACK ON POINT AND TO GET A LOAN.I PERSONALLY WANT TO THANK AMANDA SHAW, SHE WAS UNDERSTANDING AND WE KEPT IN CONTACT TIL MY LOAN WAS APPROVED.AMANDA DESERVES A RAISE OR A BONUS.THATS JUST MY OPINION.THANKS AMANDA!!!!
Feedback:
My husband and I worked with Jennifer and Carmen (who were both AMAZING) on an auto loan. Some tragic life events left our credit a bit beaten. Extra Credit Union was the ONLY financial institution that actually listened to our story and took our situation into account. I really feel like we were treated like people and not an application number. Thanks to this credit union my husband was able to keep his truck. I could not be more grateful for the care and time that went into our loan. I know who I will go to when my vehicle comes off a lease in a year and I want to buy it! Thanks Extra Credit Union!
Feedback:
Extremely lazy representatives. Don’t waist you’re time!
Feedback:
They need to figure out there defective debit card situation. My first debit cards chip kept falling off and when I did get it back on it wouldnt read at any stores and was unusable. I thaught ok things happen and called to have a new one mailed to me since I couldnt pick it up I just had surgery. After a week and a half I got my new debit card and my husband took it to buy groceries and after 2 days the chip wont read on any machine in any store and it wouldnt work to slide it either. It was properly activated and worked for 2 days now its defective. He had to walk out of the store leaving 150 bucks in grocerys behind because this was our only means to pay for it. Funds were there at the time this happened. So now I have to order a 3rd debit card!!! This is getting ridiculous. Ive only been a member for a few months and Im getting turned off by the inconvienience! I use my debit for everything ... now were stuck once again...
Feedback:
Beautiful building filled with apathetic employees. I waited 10 minutes at the reception desk and then 45 minutes to talk to a customer service person. During that 55 minute waiting period I noticed that none of the employees smiled or greeted any of the customers. It felt like I was in a federal government building where nobody wants to be there and they already have all the money they need.
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