Client Review on Extra Credit Union

Feedback:

This credit union is the worst! I have never been nickel-dimed like at this place. I have direct deposit. Funds in checking but payment made via ach from savings and this place charges nsf fees three times totaling $96 which was taken from the checking not savings. Why wouldn't this credit union move the funds simply from the checking into the savings account?!? No- instead I was charged $96 nsf for a $27 payment. If the credit union was able to take $96 from my checking why didn't it take the $27 from checking satisfying the ACH payment. This credit union has the feel of a bank and I've had it. I am turning off the payroll direct deposit I have going here, closing this account, and moving all my money to my other Credit Union or Chase account. Customer service is zero! Banking service is zero! This credit union is worst than a bank. At other credit unions the funds are moved from savings and checking interchangeably to ensure no nsf especially when either account has cash in it. It doesn't make sense to nsf your customer unless the bank is all about growing their business and not yours. When you have cash in your checking and/or savings and it is nsf for a transaction, CHASE gives you 24 hours to deposit/move funds before NSF fees are charged. If you are thinking about doing business with Extra Credit Union, think again. It has the feel of a bank. It charges monthly fees like a bank. It charges NSF fees without any flexibility like a bank. It's more concerned with growing its business than helping you grow yours. You might as well go to a bank instead of Extra Credit Union. My rating -1 stars. You can do better with your money than going here. I hope that helps you decide the best place to deposit and grow your money.