Client Review on Extra Credit Union

Feedback:

Really let down with the service here. I have accounts with 2 other major bank chains (great) and have had the poorest service with extra credit union. Went here for the low interest rates for a credit card consolidation loan the set up process was pretty painless but they neglected to tell me major things about the loan. To get a loan they make you open an account with the bank (understandable) but they don't tell you your only option for loan repayment is that the funds are automatically withdrawn from your account. YOU HAVE NO OTHER OPTIONS! (I also had to call afterwards to find out this information) Their app and online banking are seriously behind the times, you cannot transfer funds between extra accounts and other bank accounts. Since my work dosent offer direct deposit this means I have to physically go to this bank to deposit loans so my account dosent overdraft. Also while signing my loan they breased over how they offer to take over loan payments if I am off of work for more than 14 days due to a medical illness...how nice of them! Well when my first payment is due I can see this is not done out of the kindness of their heart it cost me $26.32 ... They failed to mention anything about that additional cost to me. I also put up my car to secure a lower interest rate on the loan. I gave them my original title and paid a retitiling fee to them and was told that they would go to the SOS and get out on as a lean holder. Then today I get a email from them (not a phone call) saying I need to provide them with a copy of the title with them on it? And on top of all this the lady who I set up the account with calls to offer me a credit card...after we had discussed in length how I had messed up with my credit card (hence my need for a consolation loan) REALLY? at this point I'd rather pay the higher interest rate of a credit card than to deal with this mess of a company.