Direct Processors
Client Reviews on Direct Processors
Feedback:
Using a 1 Star because there is not a lower option. Dealing with this company has been a disaster. I was told it was no problem to integrate with my POS without additional equipment and the transition would be smooth. I signed up in June 2018 as of today I am simply paying for a service I am not using. I called the Account Executive (Chris Carlstrom) last month he blew me off and directed me to call customer service. I still have no resolution and I am getting charged by First Data every month for a merchant account I am not even using. Lots of promises and ABSOLUTELY NO DELIVERY OR FOLLOW THROUGH!
Feedback:
DIRECT PROCESSORS IS CORRUPT! DO NOT BE MISLEAD OR FALL FOR THEIR LIES AND PROMISES. -1 STARDirect Processors contacted my business to solicit credit card processing. It just so happens that I was interested in switching processors, so I listened to their formal proposal, though NONE of what they said was true or accurate. They strategically weave multiple clauses into their contracts without disclosing upfront. I started using Direct Processors on July 21st 2018, and was promised a 1% fee on amounts processed by credit card, a $299/month flat fee, and $0.07 per transaction. It all sounded fair. By August 10th—less than one month later— I received my first statement, and was shocked by what they had already taken. Turns out, the 1% rate only applies to “Qualified” cards, which, according to their definition, means the select few out there that do not come with miles, points, or cash back. Had I even known to ask for clarification, I would never have invested the time. Although I had been told I could cancel at any time for $250, this was not true. I was also informed that my contract for equipment lease is seperate from my processing contract, and that I was locked into a lease for 4 years at $299/month. This would end up costing me close to $14,000! And NOBODY was willing to help me, let alone listen. In fact, they treated me as if they had zero interest in my confusion. After hours of meaningless attempts, I have decided to hire legal help. I’ve done some research and found that while Direct Processors has a high number of negative reviews regarding their services, the perks of being employed by this sneaky company are ever growing. The customer service reps, sales associates, and telemarketers are hired and trained to operate as one manipulative unit. Common decency and rapport is not a part of their business model, so save yourself the time, frustration, and hours of meaningless phone tag. This of course begs the question, how do these sellouts live with themselves?
Feedback:
Easy to sign up with, TERRIBLE with support. Call there number and they often transfer you around until someone tells you they will get back to you with an email or call. That never happens. Im contemplating canceling based on them not supporting like how they assured it would be.
Feedback:
Scammmmmmm!! Avoid this company, they lie about 1% monthly pay, but it will never happen, and you end up with non breaking contracts for 4 years with leasing company. They are scam!!! Read all reviews before you sign contract with them!’n
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Called me, and wanted to speak with the owner. I told them I was the owner and they wanted to see about saving me money on my credit card processing system. I advised I was not interested, and before I could tell them not to call me back, they hung up on me. When I called them back, they said they never called me and were incredibly rude.
Feedback:
I just received an unsolicited call from Emily from Direct Processors. I very nicely explained to her that we have recently changed to a new processing company and are very happy with them. She hung up on me.Extremely rude, especially given the fact that I was very pleasant and patiently took the time to politely explain why I would not be interested in Direct Processors' service.If Emily is any indication of the service provided by Direct Processors, I would recommend you look elsewhere. There are dozens of other companies out there who know how to serve their customers.
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Idiotic, rude, unprofessional telemarketers.
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Direct Processors contacted us to process our credit cards. They looked at our statement and said they could save us money by offering a 1% interest rate on all cards. When going over the contract, I specifically asked if there was anything that would get a higher rate. I was told that Government Cards would be 2.99% and since we are a Prom and Bridal Store we wouldn't have to worry about that. We received our first statement today and we are being charged 2.99% for all cards that are rewards cards or any "special" type of card. This is a large part of our business because of the large cost, they want the points associated with the purchase. I specifically asked Warren if rewards cards were a higher rate and I was told no, they are not. This company will not return our phone calls and we cannot get any type of resolution to this. They also did not disclose that I would be signing a 3rd party lease agreement on the equipment.
Feedback:
Lied about a whole slew of details...from deposit times to promised credits that were never fulfilled..
Feedback:
Don't go with this company. Run away from this dishonest company. They tried to get you in the contact then won't care. I've been having a few merchant companies, and this is the worse merchant company I ever had. I had a flat rate 1.7% with my merchant, and they called and convinced me even though I declined, but they kept insisting, convincing and promising me that they could help save $400-$500/month. After the first month they charged me the processing fee $400-$500 more than I paid for the previous merchant company. I tried to call the sale guy and sale manager who rushed me sign up the contract, and they didn't want to talk to me, and they told me and transferred me over to customer service. The sale man is Chris carlstrom, and the sale manger is Rachel baker. Please don't get any services from them. You'll lose a lot of time and money if you have their service. I'm so regret to sign up the contract with them, and now I have to pay $250 for termination fee, and I don't know how much for leasing equipment. I'll get a good Attorney now!
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