Client Review on Direct Processors

Feedback:

Direct Processors contacted us to process our credit cards. They looked at our statement and said they could save us money by offering a 1% interest rate on all cards. When going over the contract, I specifically asked if there was anything that would get a higher rate. I was told that Government Cards would be 2.99% and since we are a Prom and Bridal Store we wouldn't have to worry about that. We received our first statement today and we are being charged 2.99% for all cards that are rewards cards or any "special" type of card. This is a large part of our business because of the large cost, they want the points associated with the purchase. I specifically asked Warren if rewards cards were a higher rate and I was told no, they are not. This company will not return our phone calls and we cannot get any type of resolution to this. They also did not disclose that I would be signing a 3rd party lease agreement on the equipment.