Client Review on Direct Processors

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DIRECT PROCESSORS IS CORRUPT! DO NOT BE MISLEAD OR FALL FOR THEIR LIES AND PROMISES. -1 STARDirect Processors contacted my business to solicit credit card processing. It just so happens that I was interested in switching processors, so I listened to their formal proposal, though NONE of what they said was true or accurate. They strategically weave multiple clauses into their contracts without disclosing upfront. I started using Direct Processors on July 21st 2018, and was promised a 1% fee on amounts processed by credit card, a $299/month flat fee, and $0.07 per transaction. It all sounded fair. By August 10th—less than one month later— I received my first statement, and was shocked by what they had already taken. Turns out, the 1% rate only applies to “Qualified” cards, which, according to their definition, means the select few out there that do not come with miles, points, or cash back. Had I even known to ask for clarification, I would never have invested the time. Although I had been told I could cancel at any time for $250, this was not true. I was also informed that my contract for equipment lease is seperate from my processing contract, and that I was locked into a lease for 4 years at $299/month. This would end up costing me close to $14,000! And NOBODY was willing to help me, let alone listen. In fact, they treated me as if they had zero interest in my confusion. After hours of meaningless attempts, I have decided to hire legal help. I’ve done some research and found that while Direct Processors has a high number of negative reviews regarding their services, the perks of being employed by this sneaky company are ever growing. The customer service reps, sales associates, and telemarketers are hired and trained to operate as one manipulative unit. Common decency and rapport is not a part of their business model, so save yourself the time, frustration, and hours of meaningless phone tag. This of course begs the question, how do these sellouts live with themselves?