Client Reviews on Chase Bank
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Service down also the helpline. No announcement or update on the website. Poor customer service.
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Service went down without a helpline to call and no public announcement or outreach.
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Kickass fountain
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Closed my business after 4 years. Sent back the terminal. Apparently I didn’t close my account properly... Or I did and someone at their end made a mistake. So Chase kept taking service fees out of my small businesss account for 30 months without providing me with any service. Didn’t realize what was going on until my bank notified me I was in overdraft. Spoke to a supervisor at Chase and the best he could do was reimburse me for 10 out of the 30 months and he acted like he was doing me a huge favour. Absolutely ridiculous...
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They bring a whole new meaning to word - inefficiency
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Trying to cancel for 4 months and keep getting billed. Spoke to no less than 5 supervisors and they obviously have no care or capability to do their job
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Amazingly awful tech support. My customer (e-commerce website owner) can't get API access from Chase Paymentech for more than 3 weeks, loosing tons of orders at the hot christmas sales season. Tech support keep answering idiotic answers like "I thought that I had emailed you this information" or "we need to run deep checkup of your website before connecting you in" ut fail to provide us with actual merchant access keys.
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Worst service ever. Horrible company.
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BAD BAD BAD SERVICE!!!!!!!!! GO ELSEWHERE.
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VERY BAD SERVICE. VERY DISAPPOINTED
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