Client Reviews on Academy Mortgage - Santa Cruz - Capitola

    • 5.0
  • 20 Reviews

Most helpful positive review

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By Marina Dawn Watts Jul 17, 2019

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There are no negative reviews on Academy Mortgage - Santa Cruz - Capitola

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Monica's communication skills are excellent. She never seems hurried when speaking with the clients or with me. Her performance is thorough and efficient and fast. She is dogged in her pursuit of a perfect file to submit to underwriting. Therefore, approval comes back quickly because she has done her job on the first round.She usually answers her phone on the first ring, which is astounding. You can hear her smile through the phone when you listen carefully. Right through the phone, there's Monica's smile.Lastly, if there are complications, that's when she brings her creativity into the mix. It's a must in the real estate business where there is as many different situations as there are people in the world.

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Monica's and Nika's levels of competency, experience, efficiency, and tenacity to get me the best possible loan are beyond compare. They both work from the heart and offer amazing customer service. I highly recommend them.

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Monica really gave us a sense of peace in midst of the chaos. She was so patient, caring, and supportive during the whole process. We love her so much and appreciate all the work she put into getting our loan and helping us make the transition. She consistently went above and beyond what she was asked to do and pushed the process along as fast as she could. Even when we didn't have all of our documents she found other ways to get them. Amazing and by far the best. Our selling and buying agents loved her as well. She helped us in the process of buying our first house, selling the house, and buying the 2nd house. This was number 2 move and we used her for both moves. When we move again we will use her. There are not enough words to say how grateful we are for her and her team at academy mortgage. Thanks so much.

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Monica Bowman is the kindest, most knowledgeable mortgage professional with whom we have ever worked. When our refinance, and our friend's first mortgage, ran into difficulties, Monica stood by us, helping us resolve each and every issue. Whether you have a million dollar estate, or are just starting out, Monica will be invaluable to you.

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Monica is amazing! She truly loves her clients and she will go to the end of the earth to help them in any way possible. Monica never has a bad thing to say about anyone and each time I get off the phone with her, I think how thankful I am to know her.

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My wife and I chose Monica through our real estate agent and friends recommendation. We are very grateful and feel really fortunate to have had Monica by our side during the entire loan process. She is extremely knowledgeable in her field and explained everything to us. She didn't mind repeating information to us so we understood the financial terms and lingo. Monica was so patient with us and especially when we brought our toddler with us. She would make sure he was comfortable and would let him play with the toys she kept in the office. We have much appreciation for the hard work Monica spent on our loan, even working weekends and evenings to accommodate our schedule. She and her team are very professional and supportive and took great care of us from our first visit with her, even to after we were settled in our dream home. We highly recommend Monica and will definitely use her for any future loan or refinance needs. Thanks Monica. It was truly a pleasure working with you!

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Monica and her team have helped our family achieve our dreams in more ways than one! From guiding us through the credit score building process, to jumping through hoops to get us a approved for our first home loan! We recently just refinanced as well and what a blessing that was!We cannot praise Monica and her team enough and highly recommend her through any stage you are in, in the home-buying process. She is patient and does a super great job of walking you through the steps needed to achieve your dreams.Thank you Monica!!!

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Ms. Bowman is personable and very responsive to your needs, requests and suggestions.

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Monica was such a pleasure to work with. I was a first time home buyer and very nervous about the process. She walked me through step-by-step and answered my many questions. Overall, I would recommend her without hesitation. Terri

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Monica has done it again she got a loan for my clients that just bought a home in Ben Lomond. She really knows her business and she helps the clients understand everything during the process. She is easy to work with and I know she will help my clients for many years it's not just a one shot loan she advises them so that the loan will suit them and their needs for life.I highly recommend Monica.All the Best,Sandy

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