For companies offering check processing services we spend time analyzing the different rates offered to merchants based on the number of checks the accept on a monthly basis, the sum of the checks received in value, and the average value of the checks being received. It is important for merchants to select a payment processor which provides them a competitive rate based on their individual needs and requirements.
For many businesses it is important to know that their payment processor is reliable. Reliability is measured based on a processor’s historical performance in ensuring check payments are accepted and processed in a fair amount of time. If a payment processor has a pattern of losing payments or does not have a process in place to ensure every check is being handled properly, it can cause problems for their merchants.
Another crucial area of our analysis delves into the efficiency of the internal processes for accepting and processing check payments. We delve into the strategies which check processing companies use in order to accept checks on behalf of their merchants and process the payments in a reasonable amount of time. It is important for these processes to be efficient to reduce the amount of human intervention required.
During our analysis we also ensure the companies offering the check processing services have a number of different packages and arrangements for their merchants to ensure the solution they provide is best fit for their merchants. Having a variety of offerings for merchants as well as additional services can ensure that merchants will be able to adequately accept payments from their customers when conducting business.
The customer support component of our analysis focuses on the professionals involved in assisting merchants in accepting their payments or resolving issues with the payment process. It is important for payment processors to invest in quality customer support in order to ensure that issues are being addressed in the most appropriate manner and to promote a positive channel of communication with their merchants.