Client Reviews on Stocker Subaru
Feedback:
Great place to buy a car and would definitely recommend them and salesman Michael Gordon. He made the buying process a breeze. Had the car detailed, filled with fuel and all paperwork ready for me when I arrived at the dealership. Drove 2 hours to the the dealership and would definitely do it again for another vehicle from stocker subaru.
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Amazing service at Stocker Subaru, they are always friendly and do work at timely manner. They even replaced my steering wheel free of charge. Best service at a dealer I've ever seen.
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We always find Stocker Subaru to be extremely helpful, responsive and we know we can count on them for quality service at reasonable pricing. Thank you Stocker Subaru!
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Very helpful sales staff , made sure I received the model and options I wanted at a reasonable price . Will definitely do biusness again .
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We were moving across the country and were stranded on the side of a highway after our car was improperly serviced by another mechanic. We called the nearest Subaru dealer and Joel made sure he had room for our car that day. Joel welcomed us from the hot sun and even allowed for our two cats to come in as well. He kept in touch giving us updates and made us feel very comfortable with the entire process. Thank you and your team for everything you've done for us.
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Great service, one of the only dealerships that doesn’t try to take advantage of you.
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Very good dealership. No pressure, no nonsense Sales dept. Service dept. is friendly and knowledgeable. Amenities while waiting are very good. No complaints from me!
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I recently went to Stocker’s to look at two vehicles I was extrememly interested in; Chevy Trax and Subaru Crosstrek. I was hesitant revisiting Stocker due to a horrible experience I had there six years ago. I was hopeful the experience would be different. Unfortunately, my experience was more disheartening. I found the sales representative very unprofessional, dismissive and uneducated about the vehicles. I communicated my lease with Toyota was ending in a month and wanted to consider another options such as another lease and a purchase. Stocker did not provide any relevant information during the test drives to help me understand differences in models of each vehicle to make a decsion. The salesman spent the whole time on his cell phone. I had to ask questions such as miles per gallon, safety features, 4 wheel drive options, etc. (At this point, I could be tested on the Toyota Rav, Mazda Cx3 and Hyndai Kona. I would pass because the salesmen in the other dealerships provided an abundance of information. They were also very inquisitive as to what I was looking for. They asked me several questions to help me find a vehicle that would fit my needs. Stocker did none of this). When we went to test drive the Subaru, I needed to ask him twice if we needed a liscence plate before I drove it. He had forgotten it and proceeded to have me drive to Stocker Chevy to get one. After the test drives, I asked for the vehicle catalogs. He did not provide them rather INSISTED I choose one vehicle. He wanted me to make a decsion and literally stated he did not want to run the numbers on both vehicles as it was a WASTE OF HIS TIME. When I asked again for both, he very abruptly and angrily walked away. He came back 15 minutes later with numbers, spent seconds going over them. I thanked him for the numbers, stated I was not prepared to make a decision at that point. He stated, “I figured” and said nothing more. I expressed other dealerships offered to pay my last lease payment and disposition fee to end my lease with another dealership. He stated, “Yeah, you will pay for that.” When I left he did not offer his hand to shake or any positive remark.
Feedback:
I am VERY impressed with the service department. I purchased a used vehicle from Stocker Subaru in June of 2017. Over the past few months I had a few minor issues with the car. I had the shop look into the problems and the technician wsd able to diagnose the problems quickly. Gus, the service manager, reached out to me and told me what was going on. He was very professional and provided excellent customer service. It is hard to find a service shop that understands the frustration the customer's our experiencing and work with them to resolve the issue. I HIGHLY recommend people to purchase a vehicle from any of the Stocker car lots.
Feedback:
Having experience getting my car maintenance at several Subaru dealerships in PA, I can tell you, the customer service at Stocker is amazing. I brought my 2 young kids with me for what I expected to be a quick stop. My car needed more work than expected so our quick stop turned into several hours. The staff was amazingly accommodating, the snacks were great, and the maintence folks did everything imaginable to make my experience as smooth as possible.
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