Zions Bank Orem
Client Reviews on Zions Bank Orem
Feedback:
Why isn’t this locations lobby open while the university mall zions is under construction. I’ve been in line in the drive up for 20 minutes
Feedback:
Would have posted 0 if it were an option. If you are a member of the alpine school distrtict community I am writing this to save you time, avoid this location if possible until management is changed. Jacqueline Moscuzza, assistant manager and Amber Davis, personal banker both were beyond rude, condescending, belittling, used technical terms without explaining, and above all did not answer or address the concerns that my wife and I had. My wife and I left an exhaustive review under a different account (same name) for details. I imagine myself treating our students this way and it would never pass, thankfully. I would expect to be fired were I to treat parents and/or the children in the ASD community the way that I was treated in this bank location. To restate, avoid this location to avoid more than an unplesant and unhelpful experience not just with the workers but also the management.
Feedback:
My husband and I came home from a trip out of the country and stopped at this location on the way home to check up on things in our account and it was the worst experience we have had in a bank. We had to go through three women to try and get our questions and when we walked out of the building we were even more confused, frustrated, and felt insulted and belittled, not to mention panicked by what our finances looked like. The first girl was new and couldn't tell us correctly what was going on with our transactions and sent us to another. The second woman gossiped about the first girl because she was new and then she was on her computer not making us aware what was on her end and when she tried to explain what was going on she was not clear with her terms that she was using and when we asked for clarification she said the same thing. As we continued to express our confusion she began to sigh and make little laughing grins treating us as if we were stupid and as if we were burdening her being there. It felt awful. Then we asked to speak with a manager who was out of town and then Jacqueline Moscuzza came over to see about the problem. My husband was trying to explain the question that he had with Amber and Amber cut him off midway and the two woman began to just talk themselves. Jacqueline proceeded to try and answer Ambers clarification, not my husbands question, to us and was just as confusing, just as belittling and told us to go home and look on the online banking, and decided verbally that what was explained was understood. We went into her office and she was smiling, laughing under her breath, saying things like "be patient... calm down." She also used terms without clarifying and as we asked for clarification she did not but just used the same words. My husband asked who her manager was and we left at that point feeling like there was nowhere we could go and that that would possibly be the last time we walk into that bank.
Feedback:
I had a terrible experience here. I walked in with my wife to check on our account and the first person that we worked with gave us wrong information; we were sent to a second person, Amber Davis, and she typed on her computer for 15 minutes without saying a word to us until I asked her what was going on. When she finally replied it was cold, vague, and did not address out question. Finally we asked if we could speak with a manager. He was out of town. Finally, Jacqueline Moscuzza, came up to help us and this was hands down the wost experience I've had banking with any bank ever and working with her was the core of this frustrating experience: she cut me off in the middle of my question, when she found out the amount of money in my bank account she laughed at my wife and I, she told us to calm down when we panicked about the information that was confusing to us as though our money was a joke, and she was condesending and belittling in her tone, snarky in her body language, and made if feel as though she could not have cared less about what happened to us or our money. To make matters worse, we were dealing with foreign transactions and were confused with the bank jargon that she was using and when I asked her to explain she told me, "we've already told you the answer," and that we should already, "understand." If you are looking to be publicly humiliated, leave confused and frustrated about someone else holding and handling your money then I suggest you go to this location. Otherwise, avoid 800 north Orem, Zions until regional management starts listening to their customer complaints and highers some new people to manage the place.
Feedback:
I love Zions bank!
Feedback:
The atm didn’t give us our money then went into out of service mode. We drove to the window and told them they withdrew the money from our account but it still says it was taken from the atm. They said they look the video footage and give our money back the next day. Never got it now we have wait until Monday when they open. So we have no money until the figure it all out.
Feedback:
I had a small business commercial loan in good standing for several years. They suddenly called it due & gave me 30 days to pay it in full. I was told, after some prodding, he told me that my history was excellent, but that they were simply shifting resources to pursue a huge opportunity. At no fault of my own, my business & family were put in a very precarious situation. I’ve been with Rock Canyon Bank ever since, and I’ve had an outstanding experience there.
Feedback:
This bank’s online system is absolutely terrible and outdated. I don’t understand how they expect anyone to bank with them and be satisfied. What a complete joke.
Feedback:
I'd applied for a loan and I have fantastic credit and decent income to support the loan. Got denied and the assistant manager told me to come back with a person with more assets. I went and found somebody who co-signed with me. He had around a million in assets. They called me back later that day saying if I wanted the loan the person had to move their assets to a secured account with them. I'd never have asked someone to Co sign with me if they'd said we had to deposit his money in their bank. Don't bank here or ask for a loan. Mountain America Credit Union will help you out more.
Feedback:
Staff is very slow in the drive thru. Go out of order, and very slow!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
