Zions Bank Orem
Client Review on Zions Bank Orem
Feedback:
I had a terrible experience here. I walked in with my wife to check on our account and the first person that we worked with gave us wrong information; we were sent to a second person, Amber Davis, and she typed on her computer for 15 minutes without saying a word to us until I asked her what was going on. When she finally replied it was cold, vague, and did not address out question. Finally we asked if we could speak with a manager. He was out of town. Finally, Jacqueline Moscuzza, came up to help us and this was hands down the wost experience I've had banking with any bank ever and working with her was the core of this frustrating experience: she cut me off in the middle of my question, when she found out the amount of money in my bank account she laughed at my wife and I, she told us to calm down when we panicked about the information that was confusing to us as though our money was a joke, and she was condesending and belittling in her tone, snarky in her body language, and made if feel as though she could not have cared less about what happened to us or our money. To make matters worse, we were dealing with foreign transactions and were confused with the bank jargon that she was using and when I asked her to explain she told me, "we've already told you the answer," and that we should already, "understand." If you are looking to be publicly humiliated, leave confused and frustrated about someone else holding and handling your money then I suggest you go to this location. Otherwise, avoid 800 north Orem, Zions until regional management starts listening to their customer complaints and highers some new people to manage the place.
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