Zions Bank Orem
Client Review on Zions Bank Orem
Feedback:
My husband and I came home from a trip out of the country and stopped at this location on the way home to check up on things in our account and it was the worst experience we have had in a bank. We had to go through three women to try and get our questions and when we walked out of the building we were even more confused, frustrated, and felt insulted and belittled, not to mention panicked by what our finances looked like. The first girl was new and couldn't tell us correctly what was going on with our transactions and sent us to another. The second woman gossiped about the first girl because she was new and then she was on her computer not making us aware what was on her end and when she tried to explain what was going on she was not clear with her terms that she was using and when we asked for clarification she said the same thing. As we continued to express our confusion she began to sigh and make little laughing grins treating us as if we were stupid and as if we were burdening her being there. It felt awful. Then we asked to speak with a manager who was out of town and then Jacqueline Moscuzza came over to see about the problem. My husband was trying to explain the question that he had with Amber and Amber cut him off midway and the two woman began to just talk themselves. Jacqueline proceeded to try and answer Ambers clarification, not my husbands question, to us and was just as confusing, just as belittling and told us to go home and look on the online banking, and decided verbally that what was explained was understood. We went into her office and she was smiling, laughing under her breath, saying things like "be patient... calm down." She also used terms without clarifying and as we asked for clarification she did not but just used the same words. My husband asked who her manager was and we left at that point feeling like there was nowhere we could go and that that would possibly be the last time we walk into that bank.
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