Verity Credit Union
Client Review on Verity Credit Union
Feedback:
I would avoid this location, but if you have to go here I strongly suggest staying away from the "assistant branch manager" Anastasiya Koulikova. She is incompetent.We came in here to close our checking and savings accounts. But we were told that we had to have a savings account in order to keep our Credit Card. We ended up closing our old savings account and opening up another one. After about 20 minutes of her asking irrelevant info and info they should already have, we were finished. She never gave me a professional paper with our new account number and never gave us an ATM card. I didn't think of the ATM card until I got home and assumed it would be mailed.A week later we logged into our online account and the old savings account was still there listed as our "active" savings account, despite closing the account and having received a close-out receipt. We tried calling the Northgate store directly to figure out why the old account wasn't closed, but called 5x and no one answered. We ended up calling the main Verity line and a customer service rep had to call them herself to figure out what was going on.Apparently, Anastasiya had went home sick directly after meeting with us and never officially submitted anything, even a week later.... The customer service rep ended up getting it fixed.I never did receive my ATM card.Honestly, I would avoid Verity altogether, hence why we initially went in to close both the checking and savings accounts. We're only keeping their credit card so we don't negatively impact our credit score. Verity is subpar to all other banking institutions out there. I highly recommend BECU. I had Verity for 20+ years when going to them for a car loan, never having overdrawn my account; only had BECU for 3 months and BECU gave me a better loan rate. Ever since I took all my money out of Verity and put into BECU. Do not recommend.
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