About - Verity Credit Union

Overall Feedback:

Have 3 accounts, went to check my credit card rate. Understaffed, they slid a new account activation in front of me, when I just needed to ask a question on my credit card.... waited 30 minutes before they even checked in, told me there “might be a wait.” Already invested my time so I stayed. Ignored. After 45 minutes, Tre introduced himself and said he’d be “right with me....” it’s now been over an hour and a half. Anastasia, the manager was hugging other guests, never even acknowledged or greeted me the entire time. Looking forward to the flaccid “apology” below, which will do nothing to remedy this situation, and maybe give me a generic email I can forward my concern into? Edit: Just left after figuring out what I needed with one question, after being there for an hour and a half. Don’t waste your time here.