Verity Credit Union
Client Review on Verity Credit Union
Feedback:
Today I spoke with Nicole Krasy from this location. She is the individual who handles insurance matters in Member Solutions. She was incredibly rude and it was apparent that providing me with a solution was not a priority for her. She has a nasty attitude and it is sad I can detect that from a 10 minute phone call. Verity has been good to me but SHE poorly represents the company! I was taking notes during the call and when I asked for her name she giggled almost as if there would be no consequence for her poor service. I have worked in customer service for several years and though the customer is not ALWAYS right, I believe that their needs should be heard and respected. That was not the case when I spoke with Nicole today. When I asked to speak with her supervisor, she nonchalantly said "well, he's just gonna tell you the same thing". I am not fond of writing poor reviews but it is important for others to know in the event they have to contact her for any reason. I recommend speaking with someone else or her supervisor. She is not helpful or interested in "member solutions" at all.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
