Client Review on TwinStar Credit Union Olympia

Feedback:

#1 I had a credit card from tcu and a auto loan, i defaulted on the credit card and filed bankruptcy, i paid off the 5 year auto loan for $25,000, they sent me closing statements and what should have been my title but no title was returned, they said that do to defaulting on a separate credit card loan that they would not release the title until the credit card i filed bankruptcy on was paid, i think that is bad business and illegal but they said if i read the first line on my credit card app, it says if you default on this credit card, anything we have of yours will be held until the loan is paid.I did get the title back but it took 10 years to do so and only after i ask them which one of there parking lots do they want me to tow there expedition to.#2 I have a home loan with them of 45,000, we pay on time most of time, i owe 9,000 at this time, and i cant count how many times they send me threatening letters saying if i dont pay now, they will forclose on us, we pay on time most of the time if not then we definitely pay before the 15 day grace period ends which but thats only happened a handful of times in 23 years, they will do anything to steal your house if they can, it dont matter if your 1 cent short, you will still get the foreclosure letter, so unprofessional.#3 We paid our home loan and flood insurance payment last week, we paid more than what was due so the teller put the extra on the flood insurance , then last week i get a phone call telling me i am behind 15 cents and i need to come in and pay asap, well we said we would come in the next day but decided to just pay the 15 cent when we pay the next payment but today i get another rude phone call acting like i own 15,000 instead of 15 cents, they were rude and disrespectful, i told them i paid more than my payment amount last time and it was there mistske and i do have witnesses and a recept that i paid and the teller told me i paid to much and would apply the extra payment to the flood insurance, so anyway i would not ever do business with them again and would highly recommend everyone use great northwest federal credit union instead if you have one near by, i been there for several years and never had one problem and there all very nice and polite at all time and very professional.