About - TwinStar Credit Union Olympia

Overall Feedback:

I have been a customer of Twin Star for over 13 years. In those 13 years I have always felt supported and appreciated as a customer of Twin Star. That is, until today.In 13 years, I have now submitted one chargeback issue against a company who took my money and failed to provide the service they were contracted to provide. Twin Star was provided with 40 pages of documentation, 3 recorded phone calls, the contract and more... only to tell me that I'm still responsible for paying the amount - unless I want to give them an extra $500 at which time I'll still likely be told that I'm responsible for paying for this charge.The way they handle their chargeback requests is NOTHING like how my merchant services provider handles theirs. I'm not sure who is making up the procedures Twin Star is following... but it is a completely different process than how chargebacks work with my company.On the phone with the representative today, she was completely cold and kept placing the blame on someone else while telling me they had "done all {they} could do". When I let her know how I was feeling and how unlikely it was that I would remain a customer, she didn't care at all. She did not attempt to do anything to provide a solution, help me or keep me as a customer. It was clear she didn't give one iota about me.All my trust was lost with Twin Star today. I have already opened up both business and personal accounts with another company (an online bank, which clearly seems to be the future of banking) and will be transferring my balances to other places as well.It's unfortunate that Twin Star does not have the best interest of their members at the forefront of their company. I would recommend taking your money elsewhere.