Client Reviews on Trustwave, Inc
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TERRIBLE customer service. Last year, when I had to fill out their million question questionnaire, they were helpful, and walked me through it. This year, the guy, and his supervisor wanted to charge me for help. I will be looking for another card processor that does NOT use this company.
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The atrium here was very nice and utilized as a proper venue for our event a few weeks back. The tall ceilings give it an airy feel and the backdrop is a large LED display that can be viewed from various angles. There is a kitchen behind the west wall, along with seating on the upper floor. Very nice event space with plenty of room, sunlight and seating.
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Poorest PCI/DSS Certification ever. Extremly poor service, ZERO support. E-Mails, after many days of zero communication, even without salutation, just one sentence with abstruse instructions, NOT knowing their own website and functions !VERY VERY POOR ! And t h i s company shall be trustworthy to certify others in terms of credt card handling ?!?!? THATS A JOKE !
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Overly complex Service. As a small business owner I find the service complex and cumbersome. My merchant service company automatically signed me up and them made me start paying fees. I tried to get through the vetting process and dis although I have know idea how. You basically need to have a cyber security degree to even begin to make sense of it all. I was supposed to have my merchant accountant combined so I did not have to go through the vetting twice but after countless emails, phone calls, and promises one account is good to go but the other I an still being charge a NON_COMPLIANCE fee for. How id that even possible if both accounts are supposed to be combined and one is good. Obviously the accounts are not combined 3 month later. The i get a CRAZY email saying I have to waste more of my time to make sure I do not fall out of compliance. All this for a small business that has NEVER had a merchant account fraud issue or charge back in 20 years. the email they sent me list a support pone number that is wrong and when I try to log into my account it says my credential are wrong the the reset password feature is BROKE. I could go on and on but these folks just do not care anyways.
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I have had extensive work with these guys. This is not a disgruntled one-time issue review. This company was bought out by a company in Indonesia very quietly. Ever since then they have been terrible to work with. Additionally i don't like the idea of farming out my security services to a country overseas in such an unstable part of the world. NOT recommended.
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Not very interesting
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Stop spamming my corporate inbox.
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An amazing company to work for!
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Best PCI company .. supports our Kansas City Business
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