Client Reviews on Toast, Inc
Feedback:
Bad customer service, always trying to solve a problem with an email.
Feedback:
Best POS we’ve used in 13 years!
Feedback:
The handhelds seemed like a great advancement for us and we were very excited about the reporting, inventory, and extensive back of the house content. We should have done more research. There are tons of bugs, we went through 6 credit card readers because they were faulty, the internet connections were terrible and servers were frequently having checks go offline and temporarily disappear. This doesn't even touch on payment issues. The chip technology took much longer to come out than we expected. We had credit cards go offline and freeze up in the system. Our accounting reports were frequently off.The worst part; however, was their customer service. We would frequently reach out via phone and email and receive no response. We basically had to teach ourselves how to troubleshoot everything.
Feedback:
At first Toast seemed like a good option. I purchased a restaurant that was already on Toast and decided to continue. The first thing I noticed, after some major bugs got worked out - was the extremely high credit card rates. When I approached them, they said they will match any offer but that was not the case. I got them down to a rate I felt I could love with - 1.89% (swiped) but didn't pay much attention to the .15 per transaction charge. When I opened a second location that immediately began doing the same volume, they will not go below 2.24% saying the mix of cards is different. Because Toast is proprietary, I cannot even shop them so I will need to change everything to get a fair rate - this is costing many wasted thousands annually, not to mention the monthly fee per location of $240 versus $45 with Clover or others. Run fast, run hard.
Feedback:
The concept of this POS system is great! The execution of setup and problem resolution is severely lacking. Poor ability to track reoccurring system issues. Unwilling to follow through with what their staff members promise during issue resolution. Extremely disappointed with the lack of communication and resolution of outstanding issues. Their Toast go-s have a lot of issues to work out. In two years time we have had to switch out all of our equipment multiple times. Constant battles of warranty issues. Looks like they have grown so quickly that they are unable to keep a high quality standard of customer service and equipment for its customers.
Feedback:
I would rate zero stars if possible. I honestly just lack the vocabulary to fully express how completely Toast Customer Service failed to address the issues we experienced. After one of their terminals failed, despite HOURS of time spent on the phone with Customer Service and dealing directly with our rep, our case manager Matt, and another team member Andy Boucher, we were told DAY after DAY that our new hardware would arrive the next day. We first reported the faulty hardware on Sunday and as of today, the following Thursday, we are still yet to receive anything beyond empty promises to address our issues.So, if you are comfortable with your business being crippled for an entire week at a time, and the lost business and revenue that results in, then I ENTHUSIASTICALLY recommend that you look to Toast for your POS system needs.
Feedback:
Great company to work for
Feedback:
Great product! Awesome features now and excited for what's to come.
Feedback:
Intuitive, easy to set up, with fast customer support.
Feedback:
Toast is an incredible options for a full service, high functioning POS system. I have always traditionally used Micros or Aloha, and this system stands up to those! Highly recommended!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
