Stevens Point Honda
Client Reviews on Stevens Point Honda
Feedback:
Extremely disappointed. If you want to feel like you were ripped off and prefer bad customer service this is the lot for you! I’ve never experienced such a disrespectful and deceitful car rep. Ever. Went to test drive a pilot which was used. The back bumper had big gauges where the door met the bumper. They told me they would get me a bottle of paint to fix it. I understand it’s used but I had just test drove another 17 without damage. Then I asked about it being certified he said it wasn’t. I asked about an extended warranty added on. Went to use the restroom and when I came back it was magically certified. “They forgot to put the stickers on it” when asking if I could see the paper work the sale manager flushed and said he wasn’t sure he could print anything off.After this everything felt wrong. Then they kept asking me “do we have your business today!?!”. It was awkward at this point. I never agreed to take this car home. They started running my credit and we’re moving me along as if they got my business. When I said I was comfortable and wanted the night to think about it the sales manager got upset and made a snarky comment. This is an investment for me and my family and I want to feel like I’m 1. Making the right decision and 2. Feel as though I am being taken care of not pushed along. Highly discourage this dealer unless you like feeling like a number.
Feedback:
I stopped in today for a new wiper on my civic. While i was there Kelly in the service department helped me diagnose a rattle under the hood which turned out to be a motor mount. I turn my own wrenches, and without Kelly pointing exactly to my problem, I would not have have pin pointed this right away. Not many shops will treat a customer this way, and I really appreciate his kindness. Thank you.
Feedback:
Service is always quick, expert, and friendly. Comfy waiting area, too.
Feedback:
Awesome place to buy a car. They will do anything to help you out. Awesome service. If they don't have it on the lot, they will locate it for you quickly. Bought the extended warranty, had an issue with the warranty covering it so the dealership covered it for me. Went way above and beyond.
Feedback:
I would give a five but I didn't get any reassurance of the fact that my car would be fixed it was just give us ur money so we can maybe figure it out,and to me that's not really good for a company for cars to do !!!
Feedback:
Nice place to buy a Honda
Feedback:
We have always heard great things about Honda, so we bought one. We were sent a warrenty form in the mail about the "paint chipping off" and that the warrenty was extended for those models of 2011. So, I called to make an appointment and they said they don't do appointments for that and to just come down, as a worker would have to take photos first of the chipped paint and send that in.I went down to the Stevens Point Honda, and walked into the Auto repair section and saw a worker seating at his desk and explained that I was given a warrenty form. This man I see was about to eat some food, and set it down. He then looked up a warrenty form and asked me what year my van was? I said a 2011. He said the warrenty was only for 7 years and I no longer was covered. I said, I have my paper here and they extended the warrenty until April 2020. Sure enough, he scrolls down his form on the computer and sees that it was extended. He says he will come take the photos because he doesn't want to be the bad guy. but that we probably wont get covered. He comes outside and my husband was in the driver side waiting and I had to lift the back door open and hold it so the man could get the photo of that and then he took a photo of our miles. I told my husband "this man was eating his lunch and said he doesn't want to be the bad guy so he is taking the photos." I go back into the Honda with the man, so he can write down my name and phone number. He then shows me pictures of vans similar to mine on the computer that looked REALLY bad, paint off the roof! and said they didn't even get covered. and then tells me again he will let them "be the ones to tell me NO, he doesn't want to be the bad guy." I then tell him, I have been very dissatisfied with Honda and that we really thought Honda vans were good..he then said my van was used and you never know what you are getting from a used van. But to me,. Honda is Honda. My van is not in bad shape.I really feel the customer service is lacking at the Stevens Point Branch. My service man was very rude. AND I never received a call back about the warrenty...I would call, but I am really just so fed up with Honda. I don't want to have to deal with something We are going to just go and get fixed ourselves.I really feel that the warrenty sheet they sent out was just to make it seem like they would fix something, but they had clauses is there that I should have paid more attention to, I really thought Honda was an honest company and wanted to fix the peeled paint in areas, how pleased I would have been then for a company to try to make sure your vehicle stayed in nice condition. But, sounds like we are all wasting our time to go down there. do the photos and never hear anything back.If the man was on lunch break, he should have been in a "lunch" area of Honda, or told me to go to the next desk behind him. I know that this is the last Honda vehicle I will own, and I plan to go to the Nissan Dealership across the street for my next purchase.
Feedback:
Nice environment, pleasant service, familiar consistent service department. Quick and thorough service. Grateful to have everything checked when I come in for an oil change.
Feedback:
As a former employee and customer here at Steven's Point Honda, I can say my experience has been second to none. Every individual at the dealership from management to the detail department are friendly and do their jobs very well. The sales department is a wonderful group of knowledgeable and personable individuals that accommodate the customer and give them a memorable experience in the process. The service department is top notch in accommodating their clients with precise information and timely repairs to keep their vehicles running like the day they purchased them. I reccomend this dealership to anyone that's looking for not only a wonderful customer experience or great place for employment!
Feedback:
Fast, friendly service. They do a great job of explaining exactly what needs to be done. I trust this team.
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