Space Coast Credit Union
Client Reviews on Space Coast Credit Union
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Swindlers. I had bad experience with them as well.
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I had an excellent experience with Brenda this week involving acquiring paperwork and record acquisition. She was courteous and prompt, and a pleasure to work with. Thank you!
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Very surprised to see all the bad reviews. Joining them was the best tip I got when we moved to the area. In 15 years rarely ever had a problem with them or the website or the app. Some people expect perfection I guess.
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A fraudulent auto loan was opened in my name in January of 2014. I contacted them when I became aware in 2016. They denied my claim, never informed meA fraudulent auto loan was opened in my name in January of 2014. I contacted them when I became aware in early 2016 when I was denied for a credit card and was baffled. I pulled my credit report and saw 3 auto loans with 3 different banks. Southeast Toyota, west lake financial, and space coast credit union. I quickly attempted to resolve the issue by getting in contact with the banks involved. I sent Evelyn from the fraud department a police report, an identity theft affidavit, drivers license, income tax for the corresponding year, and social security card. I Followed up for a couple of weeks and each time it was "processing" so I believed my issue was getting resolved. I stopped contacting them and waited for their response. I called them last week(week of 5/20/2019) and spoke to Anna from the same department who informed me that they supposedly sent me a letter informing me that my fraud claim was denied. I have no proof this letter existed and no one called me to inform me of the status of my claim. I asked her what my next steps were because I am a victim of identity theft. She informed me that my claim was denied because I checked a box that said "I was unwilling to testify". 5/31/19 at 7:45am I resent all the information, with a new identity theft affidavit with the "I will testify" box checked. I contacted the department at 8am and asked for Evelyn or Anna and was told that Anna is out of the office and Evelyn is in a meeting. The young man took my information down and told me told me he would pass my information on to Evelyn. I waited until 3:45 pm to see if she had received my documentation, and was informed that she's still in a meeting, I asked the person to take down my information and pass it along, and also forward me to her inbox so that I may leave a message. I called back at 4:45pm and spoke to Lauren and asked for Evelyn and she was still in a meeting. I asked Lauren what time they close because I did not want to go into the weekend without knowing if my documentation was received. I was told they close at 8pm. Lauren called me back to inform me that my drivers license picture was fuzzy and they need another picture, I told her I would send it in before 8pm, she kept insisting that it did not have to be done today, and I again informed her that I do not want to go into the weekend without knowing if my documentation was received, so I will get it to her before 8pm today. I quickly hurried home to change and ran over to fedex/kinkos so that I can fax it to her. I called the office at 7:45 pm and they were closed. I called again at 7:50, and again at 7:53. They were closed.
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I like credit unions and have been with SCCU for over 30 years. Recently they removed their member services rewards levels and lowered their standards to obtain what they say are to better serve more members. This may be true but at the same time will lower their member standards to obtain less credit worthy customers. This also alienated us longer better established members such as myself. Now I have to pay for certain items that were once free to myself (such as checks). Seems to me this alienation I now pay for these "better serving more members". Thanks for the 30 years SCCU.
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Credit Solution Dept "Harlem" hung up on me because I asked the spelling of his name. I called back and asked for a supervisor for the Credit Solutions depart and got no where. I will get a call back within 1 to 2 days. That did not happen. BAD, BAD, Customer Solutions Customer Service. In addition, they will not connect you to anyone or give names out, It's a secret.
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Paid off my auto loan and instead of marking my loan paid in full to the credit bureaus they marked it at 90 days + late and ruined our credit score. After months of hounding them to fix it, they finally marked it as paid in full but left the derogatory mark on the credit bureau sites. They never removed the incorrect report.
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Just wanted to call and find out if they had a coin separating service at this facility, went through the automated system two times, put on hold both times, never answered after 25 minutes. Never got a call back.
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Absolute best credit union around! Helped me build up my credit with a secured credit card. Now I have a car loan with them. I also get paid a day earlier then my coworkers lol
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They charge $25 to wire money. Which is more than the bank charges to wire money. What's wrong with this picture. I was told on their 800 line that it was $15 to do a wire transfer drove 25 minutes to do the wire transfer and at the counter they said $25. Offered no help or explanation except they change the amount and became more expensive than Banks a couple of months ago. Credit unions are supposed to be not-for-profit there for cheaper than banks for their customers not so in this case. Seems like they're going to charge their way out of the business and banks will become your friend again instead of the credit union.
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