Client Review on Space Coast Credit Union

Feedback:

A fraudulent auto loan was opened in my name in January of 2014. I contacted them when I became aware in 2016. They denied my claim, never informed meA fraudulent auto loan was opened in my name in January of 2014. I contacted them when I became aware in early 2016 when I was denied for a credit card and was baffled. I pulled my credit report and saw 3 auto loans with 3 different banks. Southeast Toyota, west lake financial, and space coast credit union. I quickly attempted to resolve the issue by getting in contact with the banks involved. I sent Evelyn from the fraud department a police report, an identity theft affidavit, drivers license, income tax for the corresponding year, and social security card. I Followed up for a couple of weeks and each time it was "processing" so I believed my issue was getting resolved. I stopped contacting them and waited for their response. I called them last week(week of 5/20/2019) and spoke to Anna from the same department who informed me that they supposedly sent me a letter informing me that my fraud claim was denied. I have no proof this letter existed and no one called me to inform me of the status of my claim. I asked her what my next steps were because I am a victim of identity theft. She informed me that my claim was denied because I checked a box that said "I was unwilling to testify". 5/31/19 at 7:45am I resent all the information, with a new identity theft affidavit with the "I will testify" box checked. I contacted the department at 8am and asked for Evelyn or Anna and was told that Anna is out of the office and Evelyn is in a meeting. The young man took my information down and told me told me he would pass my information on to Evelyn. I waited until 3:45 pm to see if she had received my documentation, and was informed that she's still in a meeting, I asked the person to take down my information and pass it along, and also forward me to her inbox so that I may leave a message. I called back at 4:45pm and spoke to Lauren and asked for Evelyn and she was still in a meeting. I asked Lauren what time they close because I did not want to go into the weekend without knowing if my documentation was received. I was told they close at 8pm. Lauren called me back to inform me that my drivers license picture was fuzzy and they need another picture, I told her I would send it in before 8pm, she kept insisting that it did not have to be done today, and I again informed her that I do not want to go into the weekend without knowing if my documentation was received, so I will get it to her before 8pm today. I quickly hurried home to change and ran over to fedex/kinkos so that I can fax it to her. I called the office at 7:45 pm and they were closed. I called again at 7:50, and again at 7:53. They were closed.