Client Reviews on Seacoast VW
Feedback:
Many thanks to Denise and the team at Seacoast VW for a no pressure approach and for listening to what I wanted and making it happen. Couldn't be happier with my new Jetta TSI and looking forward to many great adventures in it. Thank you.
Feedback:
This was the easiest and most pleasant car buying experience I've ever had. My salesperson, Denise, was great, as was Mike in finance, and Nancy, the sales manager. The entire process was seamless, quick, and easy. And I love my new car! Thanks!
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I'm a bit overdue on my oil change. Called to make an appointment. I didn't want to put all the miles of the long holiday on an already overdue engine. Told them I could leave the car all day. Was told that there was nothing until after long weekend (Labor Day) I've bought several cars there, had all my service there and they can't squeeze me in for a 20 minute oil change. Helping a customer who is in a bind, not only defines good service, but cements customer loyalty . Seacoast did neither . There are other dealers who will surely appreciate my business.
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HUGE shout out to the machanics and service reps at Seacoast volkswagen. They made my visit easy and stress free with video and text updates on my car while it was being worked on in the shop. Rodney was the mechanic and he was amazing and did a great job. The gentleman that checked me in, answered all of my questions and never got mad at me for being a nervous wreck when I paced around the halls and showroom. Will definitely be going back in the future. Highly recommend!
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Booked an oil change appointment online today to avoid waits or lines and still they told me it going to take an hour for only an oil change. Very unimpressed at the customer service here. I filled out a new customer form as well because I haven’t been there for a service before. This turned out to be a waste of time and had to re do the entire process after I got there. I will be taking my car back to danvers location. Seacoast VW dropped the ball on my first experience with them and lost any future business from me.
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Was incredibly unimpressed with the service at Seacoast Volkswagen. Will definitely go to Rochester Volkswagen instead. Sent multiple inquiries about a vehicle lease and did not receive any responses. I called the dealership and the salesperson then sent me more information via email. When I went into the dealership to test drive a car, the salespeople were very dry and unhelpful.
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Suggestion box directly over the trash can... coincidence? I think not....
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Overall this was an okay car buying experience. Low pressure and pretty good communication. But when buying a car you'd better not relax until you've signed the paperwork. After clearly negotiating an out the door price (OTD) from the beginning, when I sat down to sign for the car I had a $229 doc fee and a $25 title fee added on. Not cool when I was clearly negotiating a price inclusive of all fees. It was late in the day and the sales manager wasn't there to confirm my quoted price. Either shady tactics or bad communication between the sales team and financing. They offered to cut the doc fee in half when I complained about this discrepancy, and I took it just to get out of there, but I was still overcharged by $140 on my car purchase. Too bad because it had been a positive car buying experience until that point.
Feedback:
June of 2016 my 2013 Passat was the subject of a factory recall due to a design flaw that allowed contamination to get into the clock spring mechanism located under the airbag in the steering wheel assembly. Apparently, if enough contamination, e.g., dirt, hair, etc., got into the mechanism the clock spring was subject to failure. In such an instance the airbag would be rendered inoperable, as would the horn and the controls located on the face of the steering wheel. I brought the vehicle in and, supposedly, some sort of cover was put in place to keep debris out of the clock spring mechanism. Last week while taking a right turn I heard a loud "snap" from the steering wheel and the airbag warning light on the instrument panel immediately illuminated. As mentioned in the recall notice, I also found that the horn and steering wheel control buttons for the radio, etc., were not working. I went to Seacoast Volkswagen, where I had purchased the vehicle as new, and upon explaining the circumstances was told that there was nothing they could do about it as the "fix" for the recall had been installed. Apparently I was on the hook for the repair ($500+). I was referred to the Volkswagen Customer Service number and was informed by them that they also wouldn't repair the clock spring as the recall had closed and, again, the "fix" had been installed. Neither Seacoast nor corporate VW apparently feel that this component failure is related to the original recall (it obviously is), or frankly, just don't care. A second visit to Seacoast Volkswagen yielded the same results... sorry, can't help ya. I was a customer of the dealership and was actually looking into buying one of the new AWD Atlas's. That's obviously not going to happen and they, specifically, as well as VW products in general, will never see another dime from me or any friends or relatives that I can steer away (absolutely every pun intended) from them. Don't do business with someone who will not back their product after it is sold with a design flaw.To draw an analogy; as a contractor, I build a house and then sell it to someone. After the sale it is discovered to have a structural design flaw. Being a responsible contractor, I send someone to re mediate the flaw and all is well until a year and a half later when the house partially collapses... at the point of the original design flaw. Who is responsible?The buyer?? These guys don't care and neither does corporate VW. Do not give them your hard earned money.
Feedback:
Very fast...I would like to thank Denise Cote for remembering my name from being there the week before and new to the state she is a very out going person and the right person work for your company as well as Chris Schulte.
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