Client Review on Seacoast VW

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June of 2016 my 2013 Passat was the subject of a factory recall due to a design flaw that allowed contamination to get into the clock spring mechanism located under the airbag in the steering wheel assembly. Apparently, if enough contamination, e.g., dirt, hair, etc., got into the mechanism the clock spring was subject to failure. In such an instance the airbag would be rendered inoperable, as would the horn and the controls located on the face of the steering wheel. I brought the vehicle in and, supposedly, some sort of cover was put in place to keep debris out of the clock spring mechanism. Last week while taking a right turn I heard a loud "snap" from the steering wheel and the airbag warning light on the instrument panel immediately illuminated. As mentioned in the recall notice, I also found that the horn and steering wheel control buttons for the radio, etc., were not working. I went to Seacoast Volkswagen, where I had purchased the vehicle as new, and upon explaining the circumstances was told that there was nothing they could do about it as the "fix" for the recall had been installed. Apparently I was on the hook for the repair ($500+). I was referred to the Volkswagen Customer Service number and was informed by them that they also wouldn't repair the clock spring as the recall had closed and, again, the "fix" had been installed. Neither Seacoast nor corporate VW apparently feel that this component failure is related to the original recall (it obviously is), or frankly, just don't care. A second visit to Seacoast Volkswagen yielded the same results... sorry, can't help ya. I was a customer of the dealership and was actually looking into buying one of the new AWD Atlas's. That's obviously not going to happen and they, specifically, as well as VW products in general, will never see another dime from me or any friends or relatives that I can steer away (absolutely every pun intended) from them. Don't do business with someone who will not back their product after it is sold with a design flaw.To draw an analogy; as a contractor, I build a house and then sell it to someone. After the sale it is discovered to have a structural design flaw. Being a responsible contractor, I send someone to re mediate the flaw and all is well until a year and a half later when the house partially collapses... at the point of the original design flaw. Who is responsible?The buyer?? These guys don't care and neither does corporate VW. Do not give them your hard earned money.