Client Review on Seacoast VW

Feedback:

Overall this was an okay car buying experience. Low pressure and pretty good communication. But when buying a car you'd better not relax until you've signed the paperwork. After clearly negotiating an out the door price (OTD) from the beginning, when I sat down to sign for the car I had a $229 doc fee and a $25 title fee added on. Not cool when I was clearly negotiating a price inclusive of all fees. It was late in the day and the sales manager wasn't there to confirm my quoted price. Either shady tactics or bad communication between the sales team and financing. They offered to cut the doc fee in half when I complained about this discrepancy, and I took it just to get out of there, but I was still overcharged by $140 on my car purchase. Too bad because it had been a positive car buying experience until that point.