Client Review on Red Rocks Credit Union

Feedback:

I am not a member of this credit union, but I've applied for an account with a lady there; she said someone will touch base with me. I waited a day later and because no one called me so I called, spoke to a man, he said he does not know the status, and that he will relay a message for that lady who processed my application. Next day still no call so I called, got a voice mail. Next day, still no call back, no status, no info. This is bad for business! And I would think business is not so good!! Management - if they care, they would look into this. So...to be perfectly fair..I am adding to this review because a senior manager of Red Rocks CU called me very shortly after and she carefully explained what had happened, and partly it was solely due to lack of professionalism from the employees who took my calls. I do not believe it was what the CU stood for. I added one more star because the management cared enough to call to apologize. Thank you.