About - Red Rocks Credit Union

Overall Feedback:

I decided to give Red Rocks another chance. I tired to open a debit card to use with apple cash. Unfortunately, the litany of errors continues. They misprinted the name on the card, failed to attach the card to my account and after 3 days of phone calls, much of which is spend on hold, I have yet to activate the debit card. Excuses and apologies aside, they don't seem to have the competence to carry out what should be a simple transaction. RR is my junk account similar to my junk gmail account. Any real banking is done with a competent credit union. . I have been a member for 20+ years. I've all but closed my account due the poor service and total disregard for the member security. I have written letters to the president and left feedback with the tellers. They make excuses, and have no apologies for their gross mishandling of my personal information. They have repeatedly miss addressed documents and then have the audacity to charge me for the returned mail. The fees are atrocious and good luck if you want to speak to a human being. They have chosen to forgo their community focus and are pretending to be a big bank. Unfortunately they do not have the competency to be successful. I'm very disappointed because they used to be one of the best credit unions in the area.