Client Review on Red Rocks Credit Union

Feedback:

I was just in a branch, inquiring about a home equity loan. The teller was very sweet, but the individual that she brought me to talk to was pompous and rude. He was leaning back in his chair the whole time, like I was bothering him. He quoted me rates, which were reasonable, but when I asked about monthly payments, the numbers he gave were no where close to what I saw on the website before I stopped by. When I asked about the difference, he had no reason and made no effort to figure it out. He spoke to me like I had no idea about money, even though I told him I am an accountant when he asked if I was employed. I won’t be going back to this organization. Credit unions are supposed to be community focused and helpful but I feel the opposite is true and have been treated with much more respect at the giant conglomerate banks.