Client Reviews on Precious Metals Refinery

    • 4.5
  • 89 Reviews

Most helpful positive review

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By Marnie Osborne Sep 26, 2019

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Most helpful critical review

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By Sandra Cooper Oct 17, 2019

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Excellent service, good prices, very informative, will go back again, and I would highly recommend to anyone. Thanks PMR for an excellent experience.

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I always get a warm welcome when I come in staff is always friendly and I feel comfortable coming in. I know I’m always getting the true value appraisal especially with the xray gun it’s so neat to see exactly what I have . I’ve always had a great experience.

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This is one of my mist favorite spots in tucson to turn your frown upside down. This is my 7th visit. I came in expecting to get to to maybe $300. Then the manager Doug. Surprised me with over a thousand !!!!!!I was totally shocked !!!! I had no idea that they could work this magic and help me out with old coins watches and broken jewelry that I had just laying around the house I give this place an A+++& 5 star rating.

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Seller beware! I'm 67 year old grandmother and went to Precious Metals Refinery based on their advertising with a large lot of costume and precious jewelry. After more than 3 hours, Doug offered me a certain amount of money and had me to sign a completely fabricated pawn slip. He said he’d be there past closing if he had to record everything that I had actually sold him. I signed and left but felt uneasy about the long and arduous transaction. The following day I emailed PMR to let Doug know that he had never let me see the jewelry weights nor informed me of the day’s price of silver and gold. He said he didn’t know how that had happened and gave me some figures that could have been true or not. He also told me that Robert didn’t really want my (2) 1 carat champagne diamonds because they weren’t worth the $125.00 he paid me for them. I offered to take them back and Doug said he would make arrangements for me to receive the $400.00+ shortfall and my diamonds back. After many unanswered calls Doug’s boss Robert finally told me that Doug only worked there couldn’t make said arrangements and that there was nothing he, himself, could do for 21 days. Nevertheless, after many rude calls and 21 days later I was told that my items were gone and there was a check for less that the figures indicated. I contacted the AG’s office and, after a couple of offers I didn’t care for, PMR’s final offer is to sue me so I am changing my review to just my experience.

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Robert went out of his way to make sure that my engagement ring was perfect. My fiancé bought a temporary mount from them to propose to me, and told me that I could trade it in for credit to get the ring of my dreams. PMR not only traded the mount back at full value, but also personally searched for a jeweler to create my gorgeous new ring. Not once, but twice. When the first jeweler presented Robert with a ring that was slightly different from what I wanted but still beautiful, he sent it back and pursued another to make sure that it was exactly the right one. If I could give PMR 10 stars I would.

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Amazing experience with this company. Aria is Very professional and fair I would definitely recommend this place to everyone who is buying or selling their precious jewelry or even with a jeweler on site who can make you a statement piece or heirloom treasure. 5 stars! !

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It's posted that they close at 5pm showed up at 4:40 and the doors were locked. Not worth the drive out here.

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Fantastic experience and great service. I have sold 3 Rolex watches to Robert at PMR so far and all deals have gone very smoothly. Do not expect top ebay/retail prices (as you shouldn't, you are selling TO a shop), but they will give you a fair deal and they will negotiate some or just tell you they can't work within your expectations. They are knowledgeable people and they have always been honest and fair with me. I will continue to do business with Robert/PMR and I would recommend them to anyone needing their services.

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They must be writing these reviews themselves lol!! Definitely go here if you want a ride 20 something to explain why silver and gold are worth, get ready for it, a whopping 50 percent of melt value!! I k know they have an automated response to these reviews but do not believe it. They aren't going to get anywhere near 90 to it percent. Sell your stuff on ebay, or really anywhere else but here.

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Sold some scrap gd and the offer was very low. Less than 50% of the value. Staff is friendly and the place is nice though.

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