Pitney Bowes, Inc
Client Reviews on Pitney Bowes, Inc
Feedback:
If I could put less than one star, I would. This company has the WORST customer service anyone could ever imagine. They are not invested in customer care. They do not respond to open cases. Once sold, you never hear from them again...not even for assistance with installation and implementation. Moreover...their equipment has been in my office for two months, POST-CANCELLATION because no one could be bothered to finalize the cancellation process.
Feedback:
would give them 0 stars if I could
Feedback:
I tried a free trial of sendpro, I really, really wanted it to work, the idea sounded fantastic for our workflow. However, the software was super glitchy and unreliable, it usually wouldn't print stamps if we put more than a couple on the sheet. So, we had to go back to using our old postage machine.When I went to call, it took 3 calls and a chat to get to the right people to cancel it. I was told on the last call there shouldn't really be a wait, 15 minutes later, I finally got a person. Hopefully they cancelled properly, because I definitely don't have time to go through that again.
Feedback:
Would not recommend to any business owner. Bad experience thus far. Phone service takes over an hour to get a person who will just give you a case number. Charging us for a repair insurance fee of over 240.00 a quarter. Ask to see my lease contract and they said they needed much time to find it. They said it might even just be a verbal. Would expect way more customer service from a large company as this. Very disappointed. Never had to write a bad review before so this a first. Owner of Greater Midwest Realty in MN
Feedback:
The world's worst company for customer service (worse than even Comcast, ATT and United Airlines). I have seven open support cases with them -- NONE have gotten a response at all (the major one is 17 days old). This has been my experience in the past. Itried to call and gave up after 57 minutes on hold. I tried to chat online and the chat rep hung up on me. I have mailed the CEO 10 days ago (no reply) - sending a second mail today. Besides NO customer service at all, the company misleads customers as to contracts, charges $100 for ink cartridges (get them at Quill for 1/3 of that) and frankly has ancient technology. I made the mistake of thinking they were a company to do business with, but they overcharge, underserve and are NOT a company to trust. As inconvenient as stamps are, stamps from the post office are an upgrade from their abysmal customer service.
Feedback:
We have been with them since 2010. It wasn't until this year we had issues. I don't know what going on but we had them cancel our account on accident, required us to change meters and sign into a contract lease. An other shady thing they refer to your lease as a rental so often not clear what agreement type you have and each have their own underlining terms and benefits. Calling in you wait at least on average 30 min. Calls take up to 1hr our more fore effective communication. They can only email you not call you. Some will send you emails regarding a summery of what was discussed but have had other that refused to. Make sure you get a case number. Had where there was no case number so no follow up to complete auto payment from purchase power was not completed. And back to Jan. when they canceled our meter I had a great offer but the person did not put it in writing or add it to there note system. The next rep told me the other rep must have realized he could give me that offer. And had multiple times speaking to a representative on my account and nothing was documented so always request a case number and summary of discussion, and rep. names. Still try to get it so they will follow through on automatic payments not purchase power.
Feedback:
Our meter keep having issues to connect. Started from June of 2016 and from Feb 2017 not connecting at all!! Call customer service where you're always on hold for an extremely long time. First time with this issue, tried for literally hours, I finally ask if someone can come and help, they said yes, but will cost $400!!! Literally tried 3 weeks to pay the settlement fee. No help just getting transferred all the time. Today, I was on hold for a total of 2 hrs 40 min!!! Really no customer service at all!! We are really very dissatisfied!!!!!!!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
