Client Review on Pitney Bowes, Inc

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We have been with them since 2010. It wasn't until this year we had issues. I don't know what going on but we had them cancel our account on accident, required us to change meters and sign into a contract lease. An other shady thing they refer to your lease as a rental so often not clear what agreement type you have and each have their own underlining terms and benefits. Calling in you wait at least on average 30 min. Calls take up to 1hr our more fore effective communication. They can only email you not call you. Some will send you emails regarding a summery of what was discussed but have had other that refused to. Make sure you get a case number. Had where there was no case number so no follow up to complete auto payment from purchase power was not completed. And back to Jan. when they canceled our meter I had a great offer but the person did not put it in writing or add it to there note system. The next rep told me the other rep must have realized he could give me that offer. And had multiple times speaking to a representative on my account and nothing was documented so always request a case number and summary of discussion, and rep. names. Still try to get it so they will follow through on automatic payments not purchase power.