Northern Credit Union
Client Reviews on Northern Credit Union
Feedback:
I am soo disappointed in what I had to deal with yesterday. I choose to use the outside personal tellers FOR PRIVACY. Yesterday upon my visit to the Factory Street location I drive up to the personal tellers and see two bank workers standing in the teller area (which is very unusual) passing out bottles of water speaking with guests...this is a kind gesture however DO NOT STAND NEXT TO MY TELLER BEING NOISY AS I AM SPEAKING TO A PERSONAL REPRESENTATIVE LISTENING TO MY ACCOUNT INFORMATION. This bank employee literally stopped mingling with other guests as they pulled up to the other 2 tellers to listen into my 20 minute conversation about my bank account!!! I’m still in disbelief that actually happened! Why were they even out there passing out water when it wasn’t even hot? It was about to rain they should’ve been inside and I can imagine it was probably only one person working inside (which is typical for this location) usually you have to wait in a long line while only one person is working inside.
Feedback:
May take my funds elsewhere. Not a fan of the teleconference teller. Feels so non-personal. It's sad that these days tellers have been reduced to the status fast food workers. Where is the personalized service? Consider getting some on site staff or I'm taking my business somewhere else.
Feedback:
Staff is very helpful and polite but limited. Everytime I come to the bank I have at least a 20 minute wait in line. Only one teller and a greeter trying to assist other member to get them setup with teleconference. I would definitely consider giving a better review if they could have more employees available and reduce the wait time.
Feedback:
Very enthusiastic staff! Went out of there way in setting up my new account. Made setting up the features for using their mobile app. a breeze with step by step assistance, one in one.
Feedback:
I recently had a discrepancy with with my car loan payment at this credit union. I had one last payment on my loan which was set up for an automatic draft from my USAA account. They pulled the normal monthly payment when it was supposed to be roughly half of that for the final payment. I incurred a fee with my USAA account because I didn't have have that amount, but wouldn't have had the final payment been pulled for the correct amount. With that being said, I called northern federal credit union to figure out how to fix the issue. The person that picked up was Ryan Ward. Ryan talked me through the process of how things happened the way they did and connected with me by reasoning that he would also be upset had that happened to him. He got all paperwork expedited over to me and even got a letter I requested to provide USAA showing that their was a mistake so I could get my money refunded back to me for the fee that I had incurred. I am very happy with my interaction with Ryan. I've had little hiccups here and there with Northern Federal Credit Union, but it's employees like Ryan that have made my experience with NFCU better. Thanks again Ryan.
Feedback:
Wish i could give less of a star This bank tried to rip me off once when i had an acct with them. I was being wrongly charged a monthly 5 dollar fee when i shouldn't have been. took me forever to get my money back when it was an error on the banks part. When i did get my money back after a lot of persistence i closed my acct. I had to threaten to close my acct to get the money they wrongly took from me back. Never doing business with this bank again.
Feedback:
very bad customer service to long term loyal members. My mother did business with them for over 10 years and she made a miscalculation and over drafted 44 cents once she realized she was offering to take a cab over to put the 44 cents in so she wouldn't get charged 33 dollars, The bank service rep told her to wait until she called her back before she took a cab there. No other options were offered to my mother so she waited for the call. Then when the lady did call her back she said my mother was getting charged 33 dollars for not coming in to put in that 44 cents. when she told her not to. Speaking to the manager did nothing to help as the manager just made up excuses to not give her the 33 dollars back. This bank does not care for their customers only anout the money they can take from them.
Feedback:
Would give less stars in possible. Very misleading staff so be careful when applying for loans. If you need help with your banking you might as well ask my dog before going to northern federal.
Feedback:
I worked for Northern Credit Union for a little over a year in the call center. I would also frequently go around to different branches and work remotely and assist with teller work. To start, working there was absolutely phenomenal! They set the foundation for my banking career and I can never repay them for that. After a year, I moved out to Buffalo with my fiancé. He came into some financial troubles and was starting to get charged by a corporate bank. Obviously it was not right that he is getting charged for depositing money into an account. I decided that enough was enough. I talked to him about Northern and told him that since I am still a member he qualifies. We both now have our accounts with Northern Credit Union and I could not be happier. It's been such a pleasure to watch them grow and change the way banking is done. Living in Buffalo, there are no branches out here. I love that I get my ATM fees refunded, but at the same time, with the co-op branches, I am able to visit almost any Credit Union down here and get access to my accounts at Northern. Even though my branch that I go to does not say Northern Credit Union, it still certainly has the same feel as being back home. I would highly recommend Northern Credit Union to anyone!
Feedback:
no contact with teller been calling sense 830 and noboby answers as well as no number for leray branch kinda hard to figure out stuff if no one will answer
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