Client Review on Northern Credit Union

Feedback:

very bad customer service to long term loyal members. My mother did business with them for over 10 years and she made a miscalculation and over drafted 44 cents once she realized she was offering to take a cab over to put the 44 cents in so she wouldn't get charged 33 dollars, The bank service rep told her to wait until she called her back before she took a cab there. No other options were offered to my mother so she waited for the call. Then when the lady did call her back she said my mother was getting charged 33 dollars for not coming in to put in that 44 cents. when she told her not to. Speaking to the manager did nothing to help as the manager just made up excuses to not give her the 33 dollars back. This bank does not care for their customers only anout the money they can take from them.