Client Reviews on MoneyQuest Australia

    • 4.1
  • 9 Reviews

Most helpful positive review

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By Saffron Brady Jul 17, 2019

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Most helpful critical review

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By rohit pabla Mar 17, 2019

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Feedback:

Really happy with my experience with the MoneyQuest team! I had a lot of questions which they were patient enough to answer and made sure I really understood, and were very knowledgeable with their recommendations. Highly recommend!

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We are extremely satisfied with the quality of services provided by MoneyQuest. It has been an absolute pleasure working with Samu and her team on many of our loan applications and we got to admit the fact that their effortless and seamless communication made the job much easier. The team at MoneyQuest was very flexible, understanding and supportive of our needs which made us very comfortable and confident of our loan applications. Our sincere thanks goes to Samu and the team at MoneyQuest!

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Worst experience ever!!Samu Pannanwala, who works independently as well ruined my home loan case for which I have to pay heavy price now..First she wins your confidence and then she slowly ruin your case.She doesn't seem to have thorough knowledge of bank home loan procedure. Every case is different has different requirements but she just ruined my application and got it declined, also, at the end she replied WHAT CAN I DO ABOUT IT?If you don't have knowledge or you are not sure about the hoam loan then tell the client straightaway so that person can think about some other way out. But she wasted 2months of mine and now i lost my $25000 as well.Moreover, she doesn’t have etiquettes to talk to you, infact after ruining your home loan case, she doesn’t answer your calls. She doesn’t know how to talk to their customers.She is working with other 2 guys: Sam and Indica who further works with the builders.PLS DO NOT GO WITH THESE PEOPLE, THEY ARE FRAUD. They seems to be confident about your case but they actually get your file denied from 2 banks straightaway and afterwards doesn't answer your calls!!

Feedback:

Absolutely useless. I have used the dubbo franchisee 2 times in the past with slow replies to emails etc. Very poor communication, they obviously don't want your business recently with no replies to phone calls emails or messages. Sorry but im taking my business to a broker or place that cares about customers.

Feedback:

The team supporting new franchisees is very proactive constantly encouraging members to seek help and ask questions. They strive to be ahead of their clients requirement my MQ Website was up and running before I provided content, they used what info they had from our meetings, application and resume. This was a welcome push to put my own stamp on the content and they implemented that with subtle, classy improvements within a business day. To an extent this displays a long-held maxim of my own “seek forgiveness not permission” employed to reach a commonly held outcome. Of course, when it comes to compliance the philosophy is the antithesis of this, “document to the client what you will do, do it, and document your actions and the clients agreement to proceed, repeat process for every subsequent interaction including servicing the client for years to come.The team also effectively share the corporate knowledge and experience of MQ in helping manage accreditation with lenders knowing the vignettes of each vendors approach to the process and navigating new franchisees through it.I have experience in running an advice business dealing with financial products so my initial approach was to go it alone with an aggregator but I am very happy with my decision to tap into the resources of MQ offered to a new franchisee.

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Great Team, Great thoughts and Great Job. Everyone @MQHQ was great help? Thank you guys! Highly Recommended

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Great service!! Highly recommended!!

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Love seeing a company in this industry doing things differently! The head office guys give great support to their brokers - they're a great team of people :)

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A fantastic group of professional mortgage brokers. They can assist you across home loans, investment loans, commercial loans and asset finance. If you are considering owning a mortgage broking franchise it's definitely worth talking with them.

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