Client Reviews on Michigan Community Credit Union

    • 4.7
  • 25 Reviews

Most helpful positive review

0 people found the following review helpful

By Erica Cole Oct 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Joseph J Oct 17, 2019

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Feedback:

Sharon Crisp-Kaiser did a fantastic job with my home equity line of credit. She was very helpful, and always quick to respond to my MANY questions!! I would recommend CCCU to anyone looking any banking, or loan needs.

Feedback:

Deborah King was great. She was positive and very reassuring.

Feedback:

I’ve been a CCCU member for a long time. I have to say that my experience working with Sharon Crisp-Kaiser was outstanding. Sharon took the time to listen to all of my concerns regarding my home equity loan. Not only did Sharon resolve all of my loan issues, she was very empathetic along the way and her follow through was the best I’ve seen in some time. Without hesitation, on my first call Sharon took ownership and emailed me all of her information while I was on the phone with her. Over the next 4 or 5 days, Sharon followed up with me multiple times both by phone and email to make sure I knew where things were at in the process. It was awesome!Sharon clearly takes a ton of pride in her job and it shows. Awesome customer experience and I hope she is acknowledged for a job well done. Give her a raise! Sincerely,Chris Patti

Feedback:

After looking around at a couple of other banks and credit unions, my wife and I decided to go with CCCU to get a equity loan. We were very happy with Sharon Crisp-Kaiser in the Home Equity department. She answered all of our questions very promptly and was very helpful in all of the steps of the process. I would recommend this group when trying to fulfill our banking needs.

Feedback:

Sharon Crisp-Kaiser is wonderful to work with. She has solutions for all situations and goes over and above to help you. I would highly recommend her and the CU to anyone I know!

Feedback:

A few months ago, I needed a new roof but didn’t want to pay upfront. I called Community Choice and was connected with Sharon who, after listening to what I needed and was looking for in terms of payments, told me about their HELOC option. I spoke with a few other banks/credit unions to explore rates, but ultimately went with Community Choice because Sharon was the only banker who returned my calls in a timely manner and seemed invested in making sure I got what I was actually looking for. I was also interested in getting a lower rate on my car loan, so Sharon connected me with a coworker who was able to get me a lower rate! I’ve now drawn on my HELOC for a second occasion and am so grateful I went with Community Choice based on my experience with Sharon instead of choosing solely based on rate.

Feedback:

Quick service very friendly and helpful team members, especially Devin Neu in the lending department!

Feedback:

My wife and I have been members for over 40 years and consider CCCU to be one of our top 5 favorite businesses. Always a kind response and going above and beyond in explaining whatever the circumstance might call for. Thank you for being a valued member of our community!

Feedback:

Best Staff Around! They always go above and beyond for me. Doesn’t matter what you need or want, they make it happen!! 👍

Feedback:

I love Community Choice as my primary FI, and I enjoy the service the staff provides at the Spring Arbor branch. Will is a great team leader, always doing his best to fulfill his members’ financial needs. Hoping they continue to thrive :)

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